Alliance Service Representative I

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in:
Jacksonville, AR

Final date to receive applications:
Posted Until Filled

Please note that the position may be filled before or after the listed Final date to receive applications. Applications will only be accepted while the posting remains active.

Supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. Receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Essential Functions

• Receives and enters orders in an accurate and timely manner.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.

Non-essential Functions

• Attends sales meetings and participates in training programs as required.
• May assist with sales meetings and trade shows as needed.
• Participates in the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or other designate.

• Two-year business/trade degree preferred or the equivalent in work experience.
• Strong knowledge of Natural Gas products and systems preferred.
• Technical ability to understand Natural Gas systems
• 2+ years of prior Natural Gas distribution experience preferred.
• Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email
• Working knowledge of SAP software preferred.

• Excellent customer service skills include being competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication, reading, and customer service skills.
• Ability to effectively plan and organize.

Frequency at which you would carry/lift in a typical day:

Occasionally 0 - 33% Frequently
34 - 66% Continuously: 67 - 100%

• Lift from Waist:
  • < than 10 lbs.
    
    - Not at all
  • 10 to 25 lbs.
    
    - Not at all
  • 26 to 50 lbs.
    
    - Not at all
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all
• Lift from Floor:
  • < than 10 lbs.
    
    - Frequently
  • 10 to 25 lbs.
    
    - Frequently
  • 26 to 50 lbs.
    
    - Frequently
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all
• Carried for Distance:
  • < than 10 lbs.
    
    - Not at all
  • 10 to 25 lbs.
    
    - Not at all
  • 26 to 50 lbs.
    
    - Not at all
  • 51 to 75 lbs.
    
    - Not at all
  • 75 to 100 lbs.
    
    - Not at all
  • 100+ lbs.
    
    - Not at all

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated)
  - Continuously
• Standing (for sustained periods of time)
  - Frequently
• Walking (moving about on foot to accomplish tasks)
  - Frequently
• Bending/stooping (downward and forward)
  - Occasionally
• Crawling (moving about on hands and knees or hands and feet)
  - Not at all
• Climbing/Walking Stairs (ascending or descending)
  - Frequently
• Reaching (extending arms in any direction)
  - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine)
  - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s))
  - Occasionally
• Balancing (maintaining body equilibrium to prevent falling)
  - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers)
  - Continuously
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor)
  - Occasionally
• Pushing/Pulling (using…