Accounts Receivable Specialist

Summary:

Responsible for invoice submittal, timely collection of outstanding accounts receivable balances. Also responsible for observing accounts to identify overdue payments, report collection activity, address customer queries, and develop repayment plans. Will work closely with Accounts Receivables Supervisor, Accounting team, and customers on a daily basis.

• Collect customer payments in accordance with payment due dates
• Monitor assigned customer accounts to identify unresolved debts and past due receivables
• Make collection calls in a professional manner while keeping and improving customer relations
• Facilitate timely payment of invoices by communicating to customers their outstanding balances
• Partner with both customer and internal departments to conduct research and resolve transaction discrepancies as well as held order situations
• Review on-hold/release decisions in a timely manner on customers’ order that have been placed on hold and work with internal contacts/customers to resolve on-hold order situations
• Identify issues attributing to account delinquencies and discuss them with management team
• Develop effective repayment plans
• Follow up on payment commitments made by customers to ensure money is in transit
• Assist in reducing customer DSO (days sales outstanding)
• Identify and resolve payment discrepancies and answers customer inquiries as needed
• Perform all other duties assigned by Accounts Receivables Supervisor
• Research and implement effective collection techniques
• Identify, document and effectively communicate root causes of collection delays and/or billing errors
• Participate in and make contributions toward department’s quality and sustainable continuous improvement efforts and projects
• Process drop shipment purchase receipts
• Initiate credit orders and rebill transactions as needed to correct billing errors
• Submit invoices to customers in methods per their requirements and customer portal in a timely manner
• Utilize system reporting to confirm invoices are submitted within 24-72 hours of shipment of material
• Navigate several shared email inboxes

• Education & Experience
• Oracle Experience helpful, but not required
• Strong working knowledge of Microsoft Excel
• Experience with Ariba web-portal or similar preferred
• 2+ years of commercial, business to business accounts receivable collection experience preferred
• Skills & Abilities
• Understanding of billing and collection processes
• Strong written and verbal communication/negotiation skills
• Ability to work independently and to adapt to a fast changing environment
• Knowledge of laws and policies related to debt collection desired
• Customer service focused and collaborative team player
• Detailed orientated, reliably producing accurate work

• Travel: less than 5%
• Lifting up to 20 pounds
• Bending, stooping, walking
• Must be able to travel and have a clear driving record in accordance to company driving guidelines