Billing Operations and Collections Analyst; Temp

This is a 6-month temporary position on Absorb Software's Billing & Collections team, which ensures money moves the way it was intended and serves as the first line of defense on billing and collection issues with clients.

This team is client-facing, offering plenty of exposure to customers while working across many other departments within Absorb.

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail
• Respond to customer inquiries via an automated ticketing system
• Conduct Zoom meetings with customers to clarify invoicing issues
• Perform customer and internal account reconciliations
• Ensure all customer accounts adhere to the company collection policy
• Post customer payments by recording credit card transactions in the accounting software
• Reconcile the accounts receivable ledger to ensure all payments are accounted for and properly posted
• Verify the validity of account discrepancies by investigating information from sales, customer support, and customers
• Resolve and validate deductions by entering adjusting entries
• Proactively suggest process improvements to the billing and collections process

• 2+ years of experience in a Billings role
• 2+ years of experience in collections
• High degree of accuracy and attention to detail
• Exemplary interpersonal skills and exceptional verbal and written communication skills
• Excellent time management and organizational skills

This role is fully remote, based in Canada, and uses AbsorbLMS, Zendesk, Zuora, and Salesforce. Candidates must be able to show proof of legal eligibility to work in Canada without sponsorship, and a pre-employment background check including a criminal record check is required.