Accounts Receivable Specialist

Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

At Heidi, we’re building a world-class Finance team to power our rapidly growing global operations. We’re looking for a detail-oriented Accounts Receivable Specialist based in the Philippines to join our team and provide dedicated support to our APAC and EMEA regions.

In this role, you will be a key contributor to our Order to Cash (O2C) process, managing billing, collections, and reporting activities that ensure accuracy and efficiency across our financial operations. You will operate on an Australian (AUS) timezone schedule. While dedicated to supporting our APAC and EMEA regions, this role does not require daily mid-shift hours, you will align with EMEA business hours only as needed for critical meetings or deadlines.

This role reports to Heidi’s Accounts Receivable Operations Manager.

• Manage day-to-day Accounts Receivable operations for the APAC and EMEA regions, including invoicing, collections, cash application, dispute resolution, and customer account reconciliations.

• Ensure accurate and timely billing by verifying all supporting documentation and collaborating with internal teams to resolve discrepancies promptly.

• Serve as a responsive point of contact for customer billing inquiries, providing clear, professional, and timely support to APAC and EMEA clients.

• Maintain AR sub-ledgers by tracking payments, investigating variances, and identifying unapplied cash or adjustments requiring resolution.

• Contribute to month-end close activities, including reconciliations, journal entries, and AR reporting deliverables.

• Support audit and compliance requests by organizing and maintaining proper documentation and records.

• Help drive process improvement and automation initiatives to help scale AR operations as Heidi continues to grow

• Bachelor’s degree in Accounting, Finance, or a related field.

• 4-7 years of experience in Accounts Receivable, preferably within a technology or SaaS environment.

• Strong analytical skills and keen attention to detail, with the ability to interpret data and identify process improvement opportunities.

• Excellent written and verbal communication skills, with confidence engaging both internal teams and external customers across different time zones.

• Proven ability to thrive in a dynamic, fast-paced environment while managing multiple priorities and deadlines.

• Demonstrated ability to resolve billing issues and streamline receivables processes.

• Flexibility to occasionally align working hours with EMEA business operations as needed for key meetings or critical deadlines.

• Self-starter with the ability to work independently in a remote, fast-paced environment.

• CPA qualification is a plus but not required.

• Experience in a technology or SaaS company.

• Familiarity with AR automation tools, billing platforms, or workflow systems.

• Prior experience supporting APAC/EMEA-based teams and customers.

• Build for the next decade, not next quarter
  . Our targets are outrageous…