Payment Specialist

At Specialty Dental Brands (SDB), we're more than a dental support organization—we're a community dedicated to helping our practices, providers, and patients thrive. By partnering with pediatric dentistry, orthodontic, and oral surgery practices across the country, we empower our teams with the technology, resources, and support they need to make a meaningful impact every day.

The Refund Specialist will be responsible for researching credit balances, validating over payments, and processing accurate and timely refunds. This individual will collaborate with internal teams, insurance carriers, and practice leaders to resolve account discrepancies while ensuring all transactions comply with company policies and applicable regulations.

• Review patient and insurance credit balances to determine whether a refund is appropriate.
• Research account activity, payments, adjustments, contractual allowances, and insurance explanations of benefits.
• Validate over payments and process patient and insurance refunds accurately and within established timelines.
• Review payer recoupment requests and confirm that all required documentation is complete and accurate.
• Reconcile refund transactions and maintain clear supporting documentation within the appropriate systems.
• Identify duplicate payments, posting errors, unapplied funds, and other discrepancies affecting account balances.
• Communicate with insurance carriers, patients, practice teams, and internal departments to resolve refund-related questions.
• Monitor assigned refund queues and aging reports to ensure accounts are reviewed and resolved promptly.
• Escalate complex account discrepancies or potential compliance concerns to the appropriate leadership team.
• Protect confidential patient and financial information while following HIPAA requirements and company policies.
• Support audits by providing accurate documentation and transaction histories.
• Assist with process improvements that increase accuracy, efficiency, and consistency across the refund workflow.
• Meet established productivity, quality, and turnaround-time expectations.

• High school diploma or equivalent required; associate degree in accounting, finance, healthcare administration, or a related field preferred.
• Previous experience in dental or healthcare billing, payment posting, refunds, accounts receivable, or revenue cycle management preferred.
• Working knowledge of insurance payments, explanations of benefits, contractual adjustments, and patient account balances.
• Experience working with dental practice management systems or healthcare billing platforms is preferred.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Strong attention to detail with the ability to review complex account activity accurately.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a high-volume environment.
• Understanding of HIPAA and the importance of protecting confidential patient information.

• You are highly detail-oriented and understand that accuracy is essential when handling patient and insurance funds.
• You approach account research with curiosity, patience, and sound judgment.
• You take ownership of your work and follow each refund through to completion.
• You are organized and able to prioritize a high volume of accounts without sacrificing quality.
• You communicate clearly, professionally, and compassionately with patients and internal partners.
• You are comfortable identifying discrepancies, asking thoughtful questions, and escalating concerns when needed.
• You work well independently while remaining a collaborative and dependable team member.
• You adapt…