Enrollment and Operations Specialist

Apply now Job no: 538592
Work type: Staff Full-Time
Location: Jacksonville Campus
Categories: Communications/Public Relations/Marketing, Office/Administrative/Fiscal Support, Student Services
Department:  - PR-VP Strategic Initiatives

Classification

Title:

Academic Program Specialist III

Master’s degree and three years of relevant experience; or an equivalent combination of education and experience.

Job Description:

ABOUT UF JACKSONVILLE

The University of Florida is expanding its statewide presence with the development of UF Jacksonville, a new graduate-focused campus designed to advance educational opportunity, fuel regional workforce development, and strengthen UF’s impact across Northeast Florida.

Offering graduate programs across engineering, computer science, AI, business, law, design, and health-related fields, UF Jacksonville is building a modern, student-centered environment that emphasizes hands-on learning, industry collaboration, and meaningful engagement with the Jacksonville community.

As the campus grows, UF Jacksonville is developing a comprehensive operational infrastructure to support academic programs, student services, community-facing events, and the day-to-day activities that shape the campus experience. This role is central to that mission.

ABOUT THE POSITION

This position will be located at 801 W. Bay Street in Jacksonville, FL. It is a full-time role with a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening or weekend hours may be required to support student-facing events, orientations, or special campus activities. Flexibility is expected during peak enrollment periods and major campus events.

Admissions & Student Services

This position supports the full admissions and student engagement lifecycle by tracking prospective student inquiries, applications, and interactions within CRM systems such as Slate and Salesforce. Responsibilities include ensuring accurate data entry, timely follow-up, and proactive outreach aligned with recruitment goals, as well as monitoring applicant progress to identify opportunities for intervention, personalized communication, or additional support throughout the admissions cycle.

The role assists with creating, updating, and distributing student-centered communications, including email campaigns, informational materials, event invitations, application reminders, and follow-up messaging. The position also coordinates closely with program faculty and admissions teams in both Jacksonville and Gainesville to ensure consistency in messaging, timelines, requirements, and student support.

Additional responsibilities include managing calendars, student appointments, advising referrals, and communication logs to support seamless coordination for both prospective and current students. The role maintains organized and accurate student documentation in compliance with university standards, FERPA regulations, and data privacy requirements, and provides responsive, knowledgeable assistance to students seeking information about programs, processes, deadlines, campus resources, or next steps.

Operational Coordination

The position supports daily campus operations by assisting with scheduling spaces, coordinating room reservations, maintaining space utilization records, and managing building access and security protocols such as badge activations and access lists. It also monitors physical spaces to ensure readiness for daily use, coordinating with facilities, custodial services, and IT support to resolve issues and maintain a professional campus environment.

This role assists in planning, coordinating, and executing a wide range of student-facing events, including orientations, workshops, information sessions, advising activities, networking receptions, and graduation ceremonies. Responsibilities may include logistics planning, communications, materials preparation, vendor coordination, staffing, and on-site support. The position serves as a point of coordination with internal and external partners such as facilities management, technology support, catering, print services, and vendors to meet operational needs and resolve issues…