Insurance Operations Specialist

Vaco has an immediate need for an Insurance Operations Specialist

This is a contract to hire role that sits fully onsite. Hours are 8:30-4pm, Monday-Friday.

The position is responsible for providing administrative policy support.

• Prepare and coordinate processing for certified policy requests, cancellation and reinstatement notices, filings
• Index incoming correspondence and documents to underwriting files
• Provide policy support for new business and renewal submissions, ensuring completeness, accuracy, and compliance with underwriting requirements.
• Research and respond to agent/insured correspondence, calls, and inquiries including requests for loss runs and copies of forms and endorsements.
• Manage multiple email inboxes
• Provide superior customer service to internal and external customers
• Provide support across Operations department as needed
• Contribute to special projects and perform additional duties as assigned.

Bachelor’s Degree or some college preferred

• 1-3 years of operational support experience preferred
• Background in insurance industry preferred
• Strong proficiency in Microsoft Office Suite programs (particularly Excel and Teams)
• Proficiency in Adobe Acrobat Pro
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Strong interpersonal and communication skills; ability to establish trust and effective working relationships with both internal and external customers
• Demonstrated customer service experience and the ability to interact with a wide variety of people on a daily basis in person, via telephone, and email
• Ability to work both independently and in a team environment
• Willingness to be flexible, learn on the job, and maintain a “can‑do” attitude
• Must possess strong analytical and prioritization skills
• Excellent time management skills, accuracy, and thoroughness, completing tasks with minimal mistake
• Ability to work in a fast‑paced environment and respond quickly when necessary

Salary range noted in this posting. Eligible for discretionary bonuses and participation in medical, dental, vision benefits, and the company’s 401(k) retirement plan.

Applications may be screened using AI to assess basic eligibility. The position is not yet filled.