Insurance Operations Specialist

Overview

Vaco has an immediate need for an Insurance Operations Specialist. This is a contract-to-hire role that sits fully onsite. Hours are 8:30‑4:00 pm, Monday‑Friday. The position is responsible for providing administrative policy support.

• Prepare and coordinate processing for certified policy requests, cancellations, reinstatement notices, and filings.
• Index incoming correspondence and documents to underwriting files.
• Provide policy support for new business and renewal submissions, ensuring completeness, accuracy, and compliance with underwriting requirements.
• Research and respond to agent/insured correspondence, calls, and inquiries including requests for loss runs and copies of forms and endorsements.
• Manage multiple email inboxes.
• Provide superior customer service to internal and external customers.
• Provide support across Operations department as needed.
• Contribute to special projects and perform additional duties as assigned.

Bachelor's Degree or some college preferred.

• 1‑3 years of operational support experience preferred.
• Background in insurance industry preferred.
• Strong proficiency in Microsoft Office Suite programs (particularly Excel and Teams).
• Proficiency in Adobe Acrobat Pro.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Strong interpersonal and communication skills; ability to establish trust and effective working relationships with both internal and external customers.
• Demonstrated customer service experience and the ability to interact with a wide variety of people on a daily basis in person and via telephone and email.
• Ability to work both independently and in a team environment.
• Willingness to be flexible, learn on the job, and maintain a "can-do" attitude.
• Must possess strong analytical and prioritization skills.
• Excellent time‑management skills; accuracy and thoroughness, completing tasks with minimal mistakes.
• Ability to work in a fast‑paced environment and respond quickly when necessary.