Operations Assistant

Position: Operations Assistant I
At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
** What We Offer!
*** A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
* Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
* Paid Time Off (PTO) and paid company holidays
* A tuition reimbursement plan where employees are encouraged to continue their education and development
* For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

General position summary:

This role will have responsibilities of monitoring and tracking shipments to ensure delivery dates are met

Essential Duties & Responsibilities:

* Assist in monitoring and tracking shipment status to ensure delivery dates are met
* Update database with notes regarding changes and communications – weights, dates, addresses changes, etc
* Effectively communicate with agents and customers via telephone and email regarding status of shipment
* Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments
* Assist with sending required documentation and paperwork to the bases
* Additional administrative tasks including data entry and phones
* Overtime is required during peak season
* Other duties as assigned

Skills Required
* Excellent customer service and communication skills (verbal and written)
* Ability to work under deadlines and within specific time frames
* Exceptional ability to identify, analyze, and solve problems
* Ability to articulate a vision and then motivate others for engagement
* Self-motivated; works with resourcefulness, urgency and with minimum supervision
* Strong ability to prioritize and re-prioritize as situations change throughout the workday
* Ability to cultivate the strengths of subordinates and peers
* Strong documentation, planning, and organizing skills

Other

Duties & Responsibilities:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Education & Experience:

* Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.
** TRAVEL:
*** No travel required.

Language

Skills:

* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
* Ability to write routine reports.
* Ability to speak effectively before groups of customers or employees of organization.
* Excellent written and verbal communication skills.

Mathematical

Skills:

* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Operations:
* To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite and knowledge of social networking

Planning/Organization:
* Ability to prioritize and re-prioritize as situations and needs change throughout the workday
* Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Working Conditions:

* Cubicle working environment
* Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:
* Stand -…