Administrative Assistant

Position at Whaley Food service

Whaley Food service, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast, comprising over 600 employees located across 31 geographically dispersed locations.

HIRING IMMEDIATELY!!!

Administrative Assistant

Non-Exempt

Reports to the Area Manager

$ /hour

This position is responsible for meeting the daily, weekly and monthly administrative needs of the branch location.

• Answer high volume of incoming customer calls.
• Open service orders as needed in the computer system.
• Close service orders for billing upon completion of order using the computer system.
• Assist in resolving customer problems/complaints.
• Ensure return of warranty parts to corporate warranty department.
• Run daily and monthly reports and submit reports as required to corporate office.

• Provide technicians with any necessary information needed for their service calls.
• Route parts calls as necessary.
• Maintain clean and professional office environment.
• Perform other duties as required.

• Internal – Daily with service technicians; occasionally with corporate staff at all levels.
• External – Frequent and regular contact with customers.

• A high school diploma or equivalent experience.
• 1-3 years of previous administrative experience combined with 2 years of computer experience.

• Strong Windows-based computer skills including Microsoft Word and Excel.
• Good verbal and written communication skills combined with good interpersonal skills.
• High level of accuracy.
• Strong attention to detail.
• Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
• Typing speed of 50 WPM or better.

• Some lifting up to 50 pounds may be required.
• Heavy phone contact and computer usage (80% - 100%).
• Some infrequent travel, mainly to corporate office.