Program Assistant

Program Assistant – Department of Housing & Residence Life

Compensation:
Hourly, $16.23 to negotiable.

The Program Assistant is responsible for coordinating and maintaining a variety of activities, some of which are confidential, associated with the Department of Housing and Residence Life. The position involves rapidly changing priorities and deadlines, requiring patience and understanding of resident students, housing guests, and campus partnerships.

• Maintains and updates housing database records to ensure accuracy and integrity of program data.
• Provides administrative support to the Summer Camps program (making keys, assisting with concerns, ensuring rooms are properly set, staffing the check-in table, etc.).
• Assists with management of summer intern housing and other guest housing.
• Provides backup and support to the Housing Assignments team during high traffic periods.
• Provides backup and support to the front desk staff during absences, high traffic periods, and other times where assistance may be needed.
• Functions as primary lead for walk-in support.
• Manages housing inbox to support efficient and timely communication.
• Maintains and communicates accurate resident mailbox information for all residential spaces.
• Facilitates Room Condition Form Processes.
• Answers phones, makes keys, scans/indexes documents, routes calls/visitors, schedules appointments, and delivers accurate information.
• Provides backup support to the Assignments Specialist during absences.
• Assists parents, students, or staff in understanding Housing and Residence Life processes and procedures.
• Assists with move-in and move-out events, and with housing mailroom and Welcome Desks.
• Assists with University recruitment events (e.g., Saturdays at the Nest, Open House events).
• Performs other duties as assigned.

• Greets, announces, and routes visitors, and handles telephone calls involving interpretation of university rules and regulations.
• Responsible for even distribution of work assignments to housing staff, OPS workers, and other support personnel.
• May pick up or deliver information from other offices on campus.
• Other duties as assigned by senior management.
• During campus emergencies, may be required to perform duties at a designated off‑campus location or residence.

The incumbent receives general supervision and develops procedures for performing a variety of complex duties within established guidelines.

• High school diploma and 4+ years of relevant experience, or an equivalent combination of education and experience as permitted under Fla. Stat. 112.219.

This position requires a background check and may also require a credit check. The holder is designated as a “Responsible Employee” under Title IX and must report allegations of sexual misconduct, sexual violence or child sexual abuse promptly.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all. UNF does not discriminate based on genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status, and does not permit retaliation against individuals who report discrimination or who cooperate in investigations.