Bilingual Customer Service Rep​/Administrative Assistant

Description

Alloy Wheel Repair Specialists (AWRS)

Alloy Wheel Repair Specialists, a national leader in wheel repair and reconditioning, is seeking a detail-oriented and customer-focused Administrative & Customer Service Assistant to support our operations across multiple locations.

This role is essential to ensuring smooth front office operations, delivering excellent customer service, and supporting administrative and basic accounting functions. The ideal candidate thrives in a fast‑paced environment, is highly organized, and enjoys working as part of a team.

• Greet and assist customers in person with professionalism and courtesy
• Answer multi‑line phones and respond to inquiries regarding services, products, and pricing
• Schedule appointments for repairs and assist with dispatching operations
• Follow up on online repair requests, quotes, and customer inquiries
• Contact customers regarding job status, completions, and non‑repairable items
• Maintain a clean, organized, and professional front office environment

• Open and close front office operations (lights, systems, supplies, and files)
• Create and manage work orders, invoices, and customer records
• Maintain accurate automated and manual records and databases
• Handle incoming/outgoing mail, shipping, and receiving
• Order and track office supplies and inventory needs
• Assist with onboarding support and general administrative tasks as needed

• Process payments, including cash, checks, and credit card transactions
• Assist Accounts Receivable with payment processing and collection efforts
• Support Accounts Payable by submitting and verifying vendor invoices
• Communicate with technicians and drivers to ensure accurate invoicing
• Assist with claims management and internal systems (e.g., Recon Pro, Dash, Paylocity)
• Support payroll‑related tasks such as resolving missed punches with managers
• Ensure accuracy and timeliness of data, especially during month‑end processes

• Maintain customer databases and track service activity
• Support dispatch and customer communication tools as needed
• Monitor and assist with online reputation platforms and customer feedback
• Identify opportunities to improve processes and customer experience
• Perform additional duties as assigned

• Full bilingual proficiency in English and Spanish
• High school diploma or equivalent required; some college preferred
• 1–2 years of experience in administrative, customer service, or office support roles preferred
• Strong organizational skills and attention to detail
• Excellent verbal and written communication skills
• Ability to multitask and work in a fast‑paced environment
• Strong work ethic and team‑oriented mindset
• Basic accounting or light HR experience is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn new systems quickly

Job Details

Employment Type: Full-Time
Schedule: 8‑hour shift
Work Location: In‑person

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• Paid Training Program