Account Coordinator

Overview

Brown & Brown is seeking a Commercial Lines Account Coordinator to join our growing team in Jacksonville, FL
!

The Person al Lines Technical Assistant provides personal lines support in maintaining, expanding, and servicing assigned accounts.

• Process and check renewal policies
• Assist with Family Risk Questionnaires, including folding, stuffing, and sending thank you and appointment letters
• Prepare and mail letters, including welcome letters, nonrenewal notices, lost business letters, and special marketing projects
• Perform data entry, including creating AMS/IR activities for documents, agency‑billed renewals, non‑download renewals, and flood policy renewal
• Process carrier downloads and manage AMS daily download, clear policies in suspense, and set activities
• Redeliver returned mail and update customer contact information
• Maintain expiration records and manage suspense/follow‑up systems for correspondence and requests
• Provide back‑up support to other Account Managers as assigned
• Maintain favorable relationships with clients, producers, and employees
• Perform clerical functions such as submitting and sending faxes, proofreading, photocopying documents, and other administrative tasks
• Assist with billing questions and payment processing
• Complete mortgage and lienholder verification

• Associate’s or Bachelor’s degree (preferred)
• Industry software experience (preferred)
• High school diploma
• Proficient with MS Office Suite
• Strong organizational skills, including the ability to prioritize, plan work efficiently, and manage time effectively
• Excellent oral communication abilities, with clear and effective speaking skills and strong negotiation capability
• High-quality written communication skills, including proofreading for accuracy, presenting numerical information clearly, and interpreting written materials effectively
• Demonstrated commitment to quality control, with strong attention to detail and the ability to review and monitor one’s own work for accuracy and thoroughness
• Proven adaptability, with the ability to adjust to changes in the work environment, manage competing demands, and navigate frequent changes, delays, or unexpected events