Dispatcher - General Services

The General Services Dispatcher is responsible for the timely processing of all
 incoming requests to the Dispatch Command Center.  Dispatchers efficiently
 monitor departmental workflow and direct all requests involving the
 transport/transfer of patients, specimens, and intra-clinic mail items.
  Dispatchers act as a resource for Transporters, Escorts, Door Attendants,
 Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers.
  Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel
 transports must also be coordinated by dispatchers.  Dispatchers are responsible
 to maintain and update Epic Transport Command Center as needed.  

 Use of effective radio communication by using 10 codes correctly while
 exhibiting proper radio etiquette as necessary.  Must follow HIPAA Guidelines to
 ensure patient confidentiality regarding personal health information.
  Dispatcher is responsible for reviewing and communicating to the Fleet
 Transportation Coordinator any vehicle service or work order requests.
  Responsibilities and tasks can be repetitive and persistent; but must be
 supportive in a courteous manner throughout duration of full shift.  Assist in
 the orientation and training of new employees.  

 Dispatchers will be technically minded assisting in setting up employee
 phones/rovers and offering other technical knowledge.  Must display sound
 judgment when given conflicting information.  Must be proactive and adaptable to
 work well in an ever-changing environment.  Expectations of completion of
 stretch assignments assigned by leadership.  Dispatchers will work closely with
 other departments and/or stakeholders to provide support for all incoming
 dispatch/courier requests.  Work varied hours, which may include days, evenings,
 holidays, and weekends (with rotating days off).

Why Mayo Clinic

 Mayo Clinic is top-ranked in more specialties than any other care provider
 according to U.S. News & World Report. As we work together to put the needs of
 the patient first, we are also dedicated to our employees, investing in
 competitive compensation and comprehensive benefit plans
 [] – to take care of you and your family,
 now and in the future. And with continuing education and advancement
 opportunities at every turn, you can build a long, successful career with Mayo
 Clinic.

Benefits Highlights

* Medical:
Multiple plan options.
  
* Dental:
Delta Dental or reimbursement account for flexible coverage.
  
* Vision:
Affordable plan with national network.
  
* Pre-Tax Savings: HSA and FSAs for eligible expenses.
  
* Retirement:
Competitive retirement package to secure your future.

Just as our reputation has spread beyond our Minnesota roots, so have our
 locations. Today, our employees are located at our three major campuses in
 Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at
 Mayo Clinic Health System campuses throughout Midwestern communities, and at our
 international locations. Each Mayo Clinic location is a special place where our
 employees thrive in both their work and personal lives. Learn more about what
 each unique Mayo Clinic campus has to offer, and where your best fit is.
 []

Equal Opportunity

 All qualified applicants will receive consideration for employment without
 regard to race, color, religion, sex, gender identity, sexual orientation,
 national origin, protected veteran status or disability status. Learn more about
 the "EOE is the Law" [https://(Use the "Apply for this Job" box below).].  Mayo Clinic participates
 in E-Verify
 [https://] and
 may provide the Social Security Administration and, if necessary, the Department
 of Homeland Security with information from each new employee's Form I-9 to
 confirm work authorization.