HSPD-Government Badging & Credentialing Specialist; Jacksonville, FL

Company Overview

Citizant is a leading provider of professional IT services to the U.S. government. We address challenges in Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services, focusing on the U.S. Departments of Homeland Security and Treasury. Our culture values collaboration, support, and team effort above individual contributions.

Full-time

The role involves managing the enrollment process for Personal Identity Verification (PIV) cards, ensuring secure handling of sensitive information, and providing high‑quality customer service to applicants.

• Schedule appointments and/or service walk‑ins for PIV card activations, enrollments, certificate updates, and PIN resets.
• Answer phone calls and email inquiries related to PIV credentials.
• Coordinate and conduct the enrollment process, verifying applicant identity and collecting required documentation.
• Manage appointments to maintain efficient flow.

• Accurately collect and document personal information, biometric data, and other necessary details.
• Ensure all required documents and forms are completed and submitted per guidelines.

• Verify authenticity of documents and information to prevent fraud.
• Use approved verification methods before proceeding with enrollment.

• Handle sensitive personal information carefully and adhere to data protection regulations.
• Maintain data security and integrity and prevent unauthorized access or disclosure.

• Communicate clearly and professionally with applicants, explaining the enrollment process and required documents.
• Provide excellent customer service and address questions related to enrollment.
• Escalate and de‑escalate complex customer concerns with a calm, friendly demeanor.

• Maintain accurate records of the enrollment process, including documentation of each applicant’s information and notes on issues encountered.
• Prepare and maintain spreadsheets tracking status of applicant, contractor, and federal employee files.

• Stay up to date with policies, regulations, and procedures related to PIV card enrollment.
• Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

• Experience with Microsoft Excel for data management, coordination, and reporting.
• Ability to adapt to changing security procedures and requirements.
• Prior experience in a similar customer service or administrative role.
• Attention to detail and strong organizational skills.
• Excellent interpersonal and communication skills.
• Handle confidential information with discretion.
• Attend local hiring events 3–4 times a month (may vary).
• Perform other job‑related duties as assigned.

• Primarily sedentary with occasional stair climbing.
• Periodic standing and/or walking for extended durations.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25–30 lbs.
• Typing for most of the day.
• Effective communication through frequent talking and listening.

• High‑school diploma or GED certification.

• U.S. citizenship required.
• Active Public Trust/MBI clearance or ability to obtain one.

• Medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) plan.
• Generous paid time off (PTO).
• Flexible spending accounts (FSA).
• Employee assistance program (EAP).
• Tuition assistance & professional development program.

Citizant strives to be an employer of choice in the Washington metropolitan area. Associates receive excellent compensation and benefits, and opportunities for personal and professional development.

Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

$18.23 per hour.