Document Control - Front Office; First Shift

Job Description

The Document Review Associate will join a warehouse team of five to perform clerical work such as labeling files, data uploads, Bailee processing, reviewing criteria, and investigating documents for clients. The role involves reviewing incoming files, responding to email requests for reinstatements and releases, and meeting service level agreements. Team members handle 500-1,000 loans a day in a fast‑paced environment. The position pays $17/hr and operates from 8:00‑5:00 PM EST.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

• Review incoming files and assess them against client criteria.
• Respond to requests by email for reinstatements and releases.
• Maintain strict deadlines and service level agreements.
• Collaborate with a team to process 500‑1,000 loans per day.
• Perform clerical tasks including labeling files, data uploads, and Bailee processing.

• High school diploma or equivalent with a confident, go‑getter attitude and drive.
• 1–3 years of related office experience.
• Proficiency in Excel, including V‑lookups, filtering, sorting, macros, and pivot tables.
• Mortgage review experience and knowledge of loan processing is highly appreciated.
• Underwriting experience is a plus.
• Ability to write professional emails.