Permit Assistant Senior

Overview

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Public Works Department is actively seeking a Permit Assistant Senior.

As a City of Jacksonville employee you will receive twelve (12) paid holidays, a personal leave day, and options for low or no cost health, dental, vision, and life insurance. Flexible spending plans are also available. Employees are eligible for Federal Student Loan Forgiveness after ten (10) years of public service with on‑time payments.

• Answers questions and explains permit requirements to customers and telephone callers.
• Tracks payments, records judgments, and satisfaction of judgments, and prepares and files cases with the Clerk of Courts and the Municipal Code Enforcement Board.
• Supplies information to builders, developers, financial institutions, and governmental agencies.
• Verifies permit fees for payment to the Tax Collector’s Office.
• Performs data entry to maintain permit, complaint, violation, and inspection information for all trades.
• Ensures all documents are in permit package, scans package for digital storage and performs quality control on scanned documents prior to input into digital storage software in compliance with section 508.
• Resolves customer complaints.
• Assigns and monitors work of other employees.
• Research complex document requests and gathers researched copies and develops estimated cost invoices for customers.
• Researches and investigates through C.A.R.E. system for violations and permit history.
• Creates CD’s or print material of requested documentation for customers.
• Creates PDF files from Microfiche and other electronic archive file formats.
• Operates standard office equipment such as personal computers using word processing, spreadsheet, database, scanning and indexing system and related software applications including Adobe Pro, Microsoft Word to advance Section 508 compliance.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

• Knowledge of the laws, rules and regulations, codes, ordinances, and statutes governing the issuance of building permits.
• Knowledge of customer service practices and procedures.
• Ability to assemble and organize data, prepare and maintain reports.
• Ability to read and interpret building codes and construction plans.
• Ability to explain permitting laws and inspection documents.
• Ability to investigate properties and historical inspection documentation and violations.
• Ability to make and verify mathematical calculations.
• Ability to analyze and review building permit submission files and records for accuracy and compliance with appropriate building codes, policies, and submission procedures.
• Ability to interview and gather information from customers, contractors, and general public.
• Ability to establish and maintain working relationships with other employees and the general public.
• Ability to communicate effectively both over the phone and via email.
• Ability to operate standard office equipment such as personal computers using word processing, spreadsheet, database, scanning and indexing system and related software applications including Adobe Pro, Microsoft Word to advance Section 508 compliance.
• Ability to establish and maintain information, records, documents, and file systems.

• Three (3) years of education and/or clerical support experience.
• One (1) year of experience processing permits for building construction.
• The probationary period for this classification is six (6) months.

Certain service members and veterans, and the spouses and family members of such service members, receive preference and priority. Service members may be eligible for waivers for post‑secondary educational requirements. If claiming Veterans Preference, attach DD‑214 or equivalent certification and the Veterans Preference Certification Form.