Lead Receptionist

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The Lead Receptionist is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. This position assumes ownership and leads advanced and highly specialized administrative, operational, and customer support duties that require independent initiative and judgment.

You will report to the Center Administrator.

The Lead Receptionist welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:

• Greet Patients:
  Welcome patients and visitors, both in person and over the phone.

• Schedule Appointments:
  Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.

• Patient Records:
  Maintain patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.

• Billing and Payments:
  Ensure patient accounts are updated correctly. May include collecting copay at time of visit.

• Inquiries and Communication:
  Answer incoming calls, respond to patient inquiries, and provide general information.

• Office Management:
  Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.

• Administrative Support:
  Assist with several administrative tasks. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator.

• Team Lead:
  Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance. This role may also involve traveling to support multiple centers.

• Problem Resolution:
  Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and external vendors. These decisions include coordinating work activities and monitoring progress towards schedules/goals. Additionally, the role often oversees work of others and is the primary administrative owner of a main process or program. Work within broad guidelines with little oversight.

• Minimum of 1 year of medical reception experience
• Experience in leading a team/department
• Experience with value‑based care models
• Familiarity with medical terminology
• Proficient with EMR systems
• Strong passion for enhancing patient care and experience
• Excellent customer service and phone skills
• Collaborative team player with a positive attitude
• Able to multitask in a fast‑paced environment
• Detail‑oriented and highly organized
• Skilled in MS Office (Word, Excel, Outlook, Access)

• Bilingual in English and Spanish

This role is considered patient‑facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

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40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.…