Admin Assistant

FL-DCF-JAX-Office Of Licensing-CCR-Admin Asst

Support Regional Safety Program Manager and/or Supervisors and Counselors in the Child Care Regulation program by performing administrative tasks and duties as requested. Pay Rate: $15.00hr / Vendor Rate: $19.50hr WORK ENVIRONMENT:
Open cubicles, professional office, business casual dress code

CANDIDATE RESPONSIBILITIES:

• Conduct Central Abuse Hotline Record Search for owner/operators in FSFN System of child care programs at renewal to license.
• Demonstrate proficiency in using Child Care Regulation computer application (CARES) and other programs and databases (e.g., MFMP, Outlook, MS Office) in order to complete assigned tasks.
• Greet child care clients, providers and the public by phone, email and in person. Direct them appropriately, handle routine requests and provide general information.
• Date stamp incoming mail and other documents. Distribute to appropriate staff. Process outgoing mail daily.
• Complete electronic check logs and send licensing fees to Fiscal daily; follow Regional policy.
• Send electronic Inquiry Packets to clients and maintain log.
• Check voice mail throughout the day and take messages. Distribute to appropriate staff.
• Check email throughout the day and respond appropriately. Forward as needed.
• Prepare travel vouchers timely for Child Care Regulation staff.
• Inventory office supplies monthly. Request or prepare requisitions in MFMP for approvals.
• Prepare and mail renewal packets for child care facilities and family day care homes 90 days prior to the expiration date.
• Assist Child Care Regulation staff in setting up new files, maintain and organize licensing files on ongoing basis.
• Assist in administrative actions, organize legal files and maintain documents for court actions.
• Assist with public events, mail outs, trainings and provider meetings.
• Follow all DCF policies and Child Care Regulation Program policies, particularly in data security, confidentiality of protected information, and access to background screening documents.

EDUCATION /

SKILLS:

• Must have a High School Diploma or equivalent
• Proficient using a computer
• Excellent Customer Service Skills (professional office)

Skill
- Required / Desired
- Amount - of

Experience:

• Ability to speak and understand English
  - Required
• High School Diploma or equivalent
  - Required
• Proficient using Microsoft Office
  - Required
• Professional customer facing customer service experience
  - Required - 2 - Years
• Experience creating and using electronic files and document management
  - Required - 1 - Years
• Experience distributing phone messages and incoming mail
  - Required - 6 - Months
• Experience with office supply inventory and ordering
  - Required - 6 - Months
• Experience processing travel vouchers
  - Highly desired
• Experience using MFMP (My Florida Market Place ) - Highly desired