Home Care Scheduler

Assisting Hands Home Care Serving Jacksonville Beaches is hiring an experienced, full-time Home Care Scheduler to manage recurring caregiver schedules and ongoing client coverage.

 This is not a front-desk or patient appointment scheduling position. You will work with caregivers and clients we know, solve daily coverage problems, and help make sure our clients receive dependable care in their homes.

 Scheduling is one of the most important parts of our business. Most days involve solving scheduling puzzles, building relationships, supporting caregivers, and finding thoughtful solutions as client needs change. When a caregiver calls out or a new case begins, you will decide how to respond, communicate clearly, and follow through until the issue is resolved.

 You will have support from a small office team and a 24/7 after-hours team. During business hours, you will own the schedule and make the day-to-day scheduling decisions.

 What You Will Do
 Manage recurring caregiver schedules, including assignments, call-offs, time-off requests, open shifts, and last-minute changes
 Match caregivers with clients based on care needs, skills, availability, location, preferences, and compatibility
 Staff new cases and adjust schedules as client needs or authorized hours change
 Build positive working relationships with caregivers, clients, and families
 Communicate schedule changes clearly, respectfully, and promptly
 Handle urgent problems and difficult conversations calmly and professionally
 Monitor open shifts, overtime, caregiver availability, and future staffing needs
 Work with Recruiting when additional caregivers are needed
 Keep schedules, notes, and tasks accurate and current in Well Sky and other office systems
 Prepare clear daily handoffs and weekend coverage plans for the after-hours team
 Provide after-hours escalation support when the team needs guidance or a scheduling decision when the office is closed
 Follow through on commitments and close open issues without needing repeated reminders

What We Are Looking For
 At least one year of direct experience scheduling caregivers, home health staff, field clinicians, or other direct-care employees
 Two or more years of directly relevant scheduling experience strongly preferred
 Experience managing recurring staff and client schedules, rather than one-time patient appointments
 Experience personally handling call-outs, finding replacement coverage, and adjusting staff assignments
 Home care, private duty, home health, hospice, assisted living, skilled nursing, or residential care experience strongly preferred
 Clear and professional phone, written, and in-person communication
 Strong attention to detail and the ability to manage several priorities without losing track of follow-up
 Ability to make timely scheduling decisions and work independently

Experience with Well Sky or comparable home care scheduling software preferred
 Ability to work full-time in our Jacksonville office
 Successful completion of a Level II background screening
 We will train you on our clients, caregivers, systems, and agency procedures. We are looking for someone who already understands the core work of care-team scheduling and can begin taking ownership quickly.

 About Assisting Hands
 Assisting Hands Home Care Serving Jacksonville Beaches is a local, family-owned home care agency. We help older adults and people with disabilities remain safe and comfortable in their homes.

 We are a small, friendly office team that works closely together. We genuinely care about our clients and caregivers, support one another when challenges arise, and believe in doing what is right, taking accountability, and following through on our commitments.

 This is meaningful work. The person in this role directly affects the quality and reliability of care our clients receive every day.

 Schedule and Compensation
 Full-time, fully in-office position
 Monday through Friday starting at 9:00 AM
 Salary of $55,000 to $62,500 per year, based on directly relevant experience
 Candidates with proven home care or home health scheduling experience, caregiver coverage responsibility, and after-hours escalation experience may qualify at the top of the range
 Two weeks of paid time off per year
 Our after-hours team handles routine evening and weekend calls. The Home Care Scheduler provides escalation support when guidance or a scheduling decision is needed.
 Apply Today
 We are looking for an experienced, dependable scheduler who takes pride in helping people, solving problems, and keeping commitments.

 When applying, please provide your resume highlighting your experience managing care-team schedules, including the number and type of staff you scheduled and whether you personally handled call-outs and replacement coverage.

 Assisting Hands Home Care is an equal opportunity employer committed to an inclusive and respectful workplace.