Administrative Assistant

Role

Overhead Door Company has been the industry leader for over 100 years. Our dedicated team continues to lead the way with innovative solutions, unmatched professional installation, service, and support that keeps customers coming back. Our Jacksonville ribbon is seeking an Administrative Assistant to join our team. The Administrative Assistant is responsible for general office administrative duties as described below.

Overhead Door Company has been the industry leader for over 100 years. Our dedicated team continues to lead the way with innovative solutions, unmatched professional installation, service, and support that keeps customers coming back. Our Jacksonville ribbon is seeking an Administrative Assistant to join our team. The Administrative Assistant is responsible for general office administrative duties as described below. The Administrative Assistant will work in the office Monday through Friday 7:30 am-4:00 pm.

This role is a permanent, full-time position.

• Provide general office support including answering phones and assisting walk-in customers
• Provide excellent customer service and maintaining a positive attitude with customers and employees
• Act as a point of contact between the sales team and call in customers
• Help Sales and Service Teams with inputting of work orders, as well as collections
• Filing, data entry, supply management, and order entry
• Keep documentation organized
• Other duties, as assigned

• 1-2 years of experience in a similar role preferred
• Outstanding customer service and communication
• Strong organization
• Ability to prioritize and multitask
• Ability to respond to inquiries and complaints in a timely manner
• Ability to maintain confidentiality protocols
• Efficient computer skills;
  Willingness to learn products, systems, and processes
• Must be able to operate a multi-line telephone system
• Must be able to receive directions and execute tasks accordingly
• Must be able to pass a standard drug test

• Matching 401‑K
• Benefits Package:
  Health/Vision/Dental
• Paid Vacations
• Paid Holidays
• Paid Sick Leave