Dispatcher, Administrative​/Clerical

We are seeking a highly organized and customer-focused Dispatcher to coordinate daily service operations, schedule technicians and drivers, and ensure timely communication between customers and field personnel. This individual will play a critical role in maintaining efficient operations by managing schedules, prioritizing service requests, and resolving logistical challenges in a fast-paced environment.

Key Responsibilities

• Schedule and dispatch technicians, drivers, or service personnel based on customer needs, location, and priority.
• Monitor daily routes and schedules to maximize efficiency and on-time service.
• Communicate with customers regarding appointment times, service updates, and scheduling changes.
• Coordinate with field personnel to address delays, emergencies, or changes throughout the day.
• Maintain accurate scheduling, dispatch, and customer records within company systems.
• Prioritize urgent service requests while balancing existing schedules.
• Track job progress from dispatch through completion and ensure all work orders are closed accurately.
• Work closely with operations, customer service, sales, and management to resolve scheduling conflicts and improve workflow.
• Prepare daily reports and provide updates on technician productivity and service completion.
• Assist with administrative duties including filing, documentation, and data entry as needed.

Qualifications

• High school diploma or equivalent required.
• 2+ years of dispatching, scheduling, logistics, transportation, or service coordination experience preferred.
• Strong organizational and multitasking skills with the ability to prioritize competing demands.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).