Operations Assistant II

Domestic Operations Assistant II

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

The Domestic Operations Assistant II for the documents team will support and participate in the development and management of the Government Services documents team for all domestic shipments. Monitor and update information on shipments to management and in the Defense Personal Property System (DPS) when required.

Essential Duties & Responsibilities:

• Assist in the development and processes improvement in the daily document team task and workflow
• Assist in the training of team members to ensure timeliness and accuracy
• Accurately research letters of warnings due to delayed system updates and provide detailed information to management when required
• Assist team in daily activities
• Coordinate and maintain relationships with all service providers to meet requirements from the base
• Monitor and communicate back information to management regarding service providers timelines on all requirements
• Provide accurate updates and documentation for our internal systems (Movers Suite and Transflo)
• Over time required when necessary due to shipment volume

Job

Skills Required:

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
• Excellent teamwork and interpersonal skills required
• Strong analytical and problem-solving skills
• Excellent attention to detail and follow through
• Ability to develop and maintain positive working relationships with internal and external customers

Education/

Experience:

• High school diploma or general education degree (GED); two to three years related experience and/or training; or equivalent combination of education and experience.

Certificates/Licenses/Registrations:

• None required

Travel :

• Minimal travel required.

Supervisory Responsibilities:

• No supervisory responsibilities.

Other

Duties & Responsibilities:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Language

Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of organization.
• Excellent written and verbal communication skills.

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Planning/Organization:

• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Working Conditions:

• Cubicle working environment
• Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand
  - Under 1/3 Time
• Walk
  - Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel
  - Over 2/3 Time
• Reach with hands and arms – 1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other
  - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk…