OPS CLERK

ops clerk -

the state personnel system is an e-verify employer. For more information click on our e-verify website. Requisition no: 882018 agency: highway safety and motor vehicle working title: ops clerk -  pay plan: temp position number:  salary: $20.00 hourly posting closing date: 09/06/2026

to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. Contact person: samantha simpkins, samanthasimpkins

the organization at the florida department of highway safety and motor vehicles (flhsmv), our vision is: a safer florida. We impact the lives of nearly every floridian as well as many visitors to our state. Our mission is to provide highway safety and security to all of these individuals through excellence in service, education, and enforcement. The bureau of administrative reviews (bar) is dedicated to improving the safety of florida's roadways, while at the same time providing excellent customer service and a fair and impartial due process for drivers whose driver license or driving privilege is suspended, revoked, canceled, or disqualified.

our benefits include state of florida 401(a) fica alternative plan
* workers' compensation reemployment assistance (unemployment compensation) participation in certain state group insurance benefits (must meet eligibility requirements). Deferred compensation employee assistance program to learn more about flhsmv and why it's a great place to work, visit our website at: flhsmv.gov/careers.

if you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at flhsmv!

as an ops clerk, you will assist hearing officers in preparing for and conducting administrative hearings. You will also assist staff with the day-to-day administrative tasks of the office, as well as provide customer service to internal and external customers. This work includes:

• legal document and case file management
• preparation of documents for hearings
• data entry into department databases
• answering telephones, directing calls, and taking messages
• preparing and answering email correspondence
• collecting fees and processing payments

professionalism and customer service – must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.

communication and active listening – must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.

attention to detail – must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.

organization and prioritization – must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.

technology application – must be able to proficiently operate a computer and associated systems/applications such as microsoft office applications, and possess the aptitude to learn new software.

preference will be given to candidates with the following:

• experience working in a professional office setting handling administrative tasks.
• additional preference will be given for experience working in a legal office or with legal documents.
• customer service experience dealing with customer complaints, inquiries and/or problem resolution.