Support Coordinator

Job description

Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.

Duties and Responsibilities:

Provide work order follow-up with affiliates in a region.

Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.

Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.

Contact each affiliate in the designated region weekly and build relationships.

Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.

Requirements & Qualifications Strong communication skills (verbal and written)
Strong time management and organizational skills

High School Diploma or GED Equivalent Ability to work well with others in a teamwork atmosphere

Strong computer skills

Proficient in Excel.

Microsoft Office Applications Typing (WPM 40)
Must be organized & have the ability to work well under pressure to meet deadlines.