Administrator, Crewing

Job Description - Administrator, Crewing (USA
0003PQ)

We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately‑held, U.S‑owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and the planet with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

Hybrid – Jacksonville, FL or Seattle, WA

This role offers the opportunity to make a direct impact on vessel operations by ensuring they are properly staffed with qualified mariners. It combines strategic workforce planning, compliance oversight, and professional development, while also fostering collaboration with unions, regulatory bodies, and company departments. The position is dynamic and rewarding, blending problem‑solving, and customer service in a way that supports both organizational success and mariner growth.

Responsible for overseeing the proper manning of vessels by ensuring mariners possess the required qualifications for assigned positions and coordinating timely, cost‑effective travel to fill billets. Develops and executes strategic manning plans for fleet vessels, including forecasting crew requirements, establishing training schedules, and providing professional development guidance to support mariner growth and readiness.

• Serve as the subject matter expert on crewing while working with minimal supervision.
• Responsible for proper crewing of vessels across the fleet.
• Ensure vessels are staffed with qualified, physically fit, and capable mariners for all required positions.
• Verify all crew documents, credentials, and regulatory compliance (USCG, MLC, training, medical/drug‑free, customer/contract requirements).
• Identify discrepancies and upcoming expirations in personnel qualifications.
• Develop strategic crewing plans and forecast crewing requirements based on skill level, training, availability, and security clearance needs.
• Arrange timely and cost‑effective crew travel to and from vessels.
• Collaborate on training schedules and assist in identifying training needs and development plans.
• Provide professional development guidance and support succession planning for mariners.
• Prepare and maintain accurate personnel records in coordination with other company departments.
• Understand and apply multiple union contracts, customer requirements, and regulatory position requirements.
• Interact with union hiring halls to dispatch mariners and assist in the union/employer grievance process when needed.
• Provide timely, proactive customer service and direct communication to vessels, mariners, and internal stakeholders.
• Support standardization and streamlining of departmental processes and training.
• Produce reports on workforce, utilization, and assignments as required.
• Participate in unemployment hearings when necessary.

Education & Credentials:
High School diploma or equivalent with 1 to 3 years’ experience in marine crewing operations or Associate/Bachelor's degree.

Experience:

1 year working in the maritime industry required. 1‑3 years of experience in marine crewing operations preferred. Experience in a high‑paced, detail‑oriented role requiring attention to detail, excellent communication and customer service skills considered.

• Microsoft Office products, including Excel, Outlook, and Word
• Medical / DOT systems
• Union web portals
• Ability to multi‑task
• Ability to solve problems
• Ability to demonstrate excellent communication skills, written and verbally
• Ability to apply skill sets and demonstrate proven experience developing, improving, and…