Carrier Sales Manager

Job Description

This manager will ensure consistent, reliable carrier capacity, strengthen customer service through proactive communication, and drive productivity by keeping the team aligned, informed, and focused on securing competitive, dependable carrier solutions. Their leadership will directly improve network stability, sales performance, and day-to-day operational efficiency.

As a privately held, U.S.

-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Hybrid

This manager will ensure consistent, reliable carrier capacity, strengthen customer service through proactive communication, and drive productivity by keeping the team aligned, informed, and focused on securing competitive, dependable carrier solutions. Their leadership will directly improve network stability, sales performance, and day-to-day operational efficiency.

Responsible and accountable to establish consistent, reliable carrier capacity that supports customer needs while negotiating competitive rates and aligning carrier strategy with network and service requirements through development of the carrier sales team.

• The Carrier Sales Manager is responsible for leading and developing a team of carrier sales representatives to build strong carrier partnerships, secure reliable capacity, and negotiate competitive rates within the freight brokerage industry.
• This role plays a critical part in driving revenue growth, improving network efficiency, and executing carrier strategy aligned with market conditions.
• The Carrier Sales Manager provides coaching and mentorship to enhance sales performance, negotiates complex agreements, and leverages market insights and CRM tools to optimize decision‑making.
• Success in this role requires strong leadership, advanced negotiation skills, analytical problem‑solving, and a deep understanding of transportation market dynamics.

Bachelor's degree in business, transportation or related field; or a combination of post‑high school and equal experience may be substituted for education.

Demonstrates the ability to build, manage, and grow strategic carrier partnerships that support reliable capacity, network alignment, and long‑term value creation.

Applies advanced negotiation skills and deep understanding of transportation market dynamics to secure competitive rates, manage risk, and optimize margins.

Effectively leads, coaches, and develops high‑performing carrier sales teams through clear expectations, consistent feedback, and performance‑focused accountability.

Leverages CRM systems, analytics, and performance metrics to drive execution, improve network efficiency, and enable informed decision‑making.

Resolves complex issues, manages escalations, and collaborates across functional teams to align carrier strategies with broader organizational objectives.

10 years’ industry experience with 3 – 5 years in a supervisory or management position within the 3rd party carrier sales structure.

Proficient in Microsoft Office products, including Excel, Outlook and Word.

Mcleod knowledge a plus.

Position impacts a single business unit/segment.

Works both inside an…