Sales Operations and Administration Analyst II

Inside the Role

The Daimler Coaches North America Sales Operations and Administration Analyst will support the sales operations department as directed. Preparing, maintaining, monitoring and tracking accurate documentation concerning sales offers, inventories, orders and demo vehicle use in the relevant systems. This person will offer professional support with timely follow‑up for other sales‑related tasks.

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

Position offers a starting salary range of $65,000.00 - $83,000.00 USD

Benefits include an annual bonus program; 401(k) company contribution with company match up to 6% as well as a non‑elective company contribution of 3% – 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off;

short‑term and long‑term disability plans.

• Support internal sales operations with management of various duties to ensure all new vehicle specifications are accurately documented & processed. Liaise with relevant Sales Managers as directed to ensure vehicle specifications are in order to meet customer requirements.
• Accurately track and monitor vehicle orders, build schedules and inventories as directed.
• Assist & support preparation of sales offers, maintain an accurate accountability of all sales quotes in the relevant documentation systems including CAS checks and compliance documentation activities.
• Assist in tracking and monitoring production orders placed with the plant. Coordinate queries and provide updates to the sales & management team.
• Support the management and tracking of demo vehicle use, unit moves, documentation and compliance to requirements.
• Ensure timely execution of all necessary approvals for the sales orders in the systems (mainly SAP), prepare offers (quotes & purchase agreements) and ensure a timely confirmation and signature by the customer. Maintain required files and documentation and accountabilities.
• Become familiar with the CRM system (NOVIS) to support the DCNA team in NOVIS (sales and aftermarket).
• Support preparation of regular reporting for production orders, quotes and sales orders activity.
• Coordinate with marketing and support as needed for development of brochures, sell sheets, FAB, etc.

• Bachelor's degree in Business or similar and 2 years of relevant experience, OR Associate's degree and 4 years of relevant experience.
• Experience in sales or customer service support role in a business‑to‑business environment such as commercial vehicles or capital equipment.
• Fine attention to detail and accountability is necessary, as well as being a people person with excellent customer service knowledge.
• Computer literacy across multiple platforms including familiarity with CRM software (MS Office, SAP, Novis, etc).
• Time management and organization in a variety of methods, to handle multiple projects at one time and complete tasks efficiently and accurately.
• High level of personal and professional integrity, honesty and accountability.
• An attached resume is required.

• Start‑up experience a plus.
• Act as a consultant to define the most suitable configuration options and capabilities and subsequent processes.

This position is open to applicants who can work in (or relocate to) the following location(s):
Jacksonville, FL US. Relocation assistance is not available for this position.

Onsite

• This position is not open for Visa sponsorship or to existing Visa holders.
• Applicants must be legally authorized to work permanently in the country where the position is located at the time of application.
• Final candidate must successfully complete a criminal background check.
• Final candidate may be required to successfully complete a…