Client Service Coordinator PT

DESCRIPTION

As a Client Service Coordinator , you'll play a critical role at the center of client operations-serving as the trusted expert and primary point of contact for both internal leaders and external partners. This role is ideal for a proactive, detail‑driven professional who thrives in a fast‑paced environment and enjoys turning strategy into execution.

RESPONSIBILITIES

What You'll Do

+ Be the go‑to expert in 360 Establish yourself as a trusted subject‑matter expert in the 360 platform, acting as the primary liaison between the Department Manager, Director of Client Solutions, and cross‑functional teams to ensure seamless execution of client programs.

+ Drive client and business success Lead and execute mutual business goals for Acosta and its clients by translating client objectives into clear, actionable plans that support sales growth and operational excellence.

+ Own assignment setup and communication Ensure every assignment is set up accurately in 360, including online scheduling and call report configuration, while clearly communicating requirements, updates, and changes to internal stakeholders.

+ Monitor performance and recommend improvements Track progress against performance objectives for local business managers, identify gaps, and provide corrective actions or recommendations to improve in‑store execution and deliverables.

+ Support and guide client service teams Provide clear direction and ongoing support to client service team personnel to help achieve sales targets, team goals, and high client satisfaction.

+ Manage change with confidence Coordinate and manage all job or service order changes, partnering closely with the Client Director and Service Coordinator team to ensure accuracy, alignment, and timely execution.

+ Maintain strong communication and reporting Follow consistent communication and reporting procedures with your Department Manager, ensuring transparency, accountability, and alignment across teams.

+ Continuously learn and adapt Build and maintain a strong understanding of 360 processes and best practices, staying agile as client needs and business priorities evolve.

+ Contribute beyond the job description Perform additional duties as needed, supporting team success and continuous improvement across client service operations.

QUALIFICATIONS

Education & Experience

+ High School Diploma or GED required

+ Associate degree, vocational, or technical degree preferred

+ Bachelor's degree preferred , particularly in Business, Marketing, Communications, or a related field

+ 1-3+ years of relevant experience in client services, coordination, administrative support, retail, marketing, or a fast‑paced business environment Equivalent combination _of education, training, and experience will be considered._

Knowledge, Skills & Abilities

+ Ability to successfully prioritize and manage multiple tasks and deadlines in a dynamic environment

+ Strong interpersonal, written, and verbal communication skills , with the confidence to collaborate across teams and communicate clearly with leadership

+ Working knowledge of 360 processes or the ability to quickly learn and apply system workflows and best practices

+ Solid general business, planning, and organizational skills , with attention to detail and follow‑through

+ Advanced proficiency in Microsoft Excel and strong working knowledge of other Microsoft Office applications (Word, Outlook, PowerPoint)

+ Ability to analyze information, apply logical thinking, and communicate insights effectively in both written and verbal formats, including preparing business communications for senior leaders

+ Proactive, results‑oriented mindset with a strong sense of ownership and accountability

Personal & Professional Competencies

+ Strong analysis and comprehension skills

+ Sound judgment and decision‑making abilities

+ Excellent time management and organizational skills

+ Consistent professional communication style and collaborative approach to teamwork

Physical Requirements

+ Ability to meet essential physical requirements, including:

+ Seeing

+ Color perception

+ Listening

Discover Your Path

ABOUT US

Mosaic is a part of Acosta Group - a collective of the industry's most…