Business Process Advisor Sr

DESCRIPTION

As a Senior Business Process Advisor
, you will play a strategic role in advancing Acosta Solutions’ operational excellence by leading complex process initiatives, supporting system enhancements, and mentoring teams across the organization. This role is ideal for a highly experienced process professional who thrives in change management, project leadership, and developing others.

• Serve as a senior subject matter expert (SME) for Acosta Solutions policies, procedures, systems, and processes, providing expert guidance and mentorship across the organization.
• Lead training and mentoring efforts for Trainers, Business Process Advisors, and Acosta Solutions associates, ensuring consistent understanding and execution of defined processes and systems.
• Act as a training mentor for the Business Process Advisor role, supporting onboarding, skill development, and long‑term success within the function.
• Develop and execute procedures and system enhancements
  , partnering with stakeholders to improve efficiency, quality, and scalability across complex operational workflows.
• Provide hands‑on operational support by working alongside teams, offering real‑time coaching, and delivering clear, concise verbal and written communication.
• Manage projects and initiatives
  , including merger, acquisition, and integration support
  , ensuring timelines are met, risks are managed, and progress is tracked through established project trackers.
• Drive system and process continuous improvement by reviewing complex workflows to identify opportunities for enhancement, simplification, or automation, and submitting change recommendations for leadership review.
• Develop, maintain, and update training materials and SOP documentation for Acosta Solutions systems, processes, and client/customer platforms. Ensure all documentation is accurate, clear, and maintained within Acosta systems, SharePoint, and/or Acosta Go.
• Resolve complex system and process issues by performing root‑cause analysis, applying resolution logic, and leveraging reporting to identify and address recurring challenges.
• Lead system and process review and testing efforts
  , ensuring enhancements and changes are fully vetted, deadlines are met, and solutions are successfully deployed.
• Maintain operational and project trackers (training, work‑withs, tasks, and projects), ensuring timely completion and accurate reporting. Ensure required Trainer and Business Process recaps are submitted accurately and on schedule.
• Communicate project status and performance updates regularly to leadership, providing transparency, insight, and recommendations as needed.
• Meet physical requirements and travel as needed to support business initiatives and cross‑functional collaboration.
• Perform other duties as assigned in support of Acosta Solutions business objectives.

Education Requirements:

• baccalaureate
• Bachelor's degree in Business or Communications preferred
• Preferred Six Sigma Black Belt Certification

Work Experience Requirements:

• 3 to 5 years of relevant work experience

Knowledge,

Skills and Abilities

Requirements:

• Acosta Systems – high-level knowledge of the system required to manage training, provide support and maintain documentation.
• Acosta Solutions Process, All Roles, - knowledge of high-level processes required to provide training and support and provide high-level testing support.
• MS Office (Teams, SharePoint, PowerPoint, Excel, etc.) - high level to enable efficient information and documentation management.
• Retention of information to stay up-to-date on systems and processes.
• Organization and time management, ability to meet deadlines.
• Writing skills to create and maintain documentation and effectively communicate information to the team.
• Communication to effectively train and support the organization. Ability to lead and participate in meetings and calls.
• Proactive mindset, ongoing review of documentation and training methods. Strive for continuous improvement of systems and processes.

Physical Requirements:

• To see
• Ability to travel
• Colour perception
• Listening

Personal Skill Requirements:

• Analysis/Understanding
• Ability to work without a supervisor
• Time Management
• Judgment/Decision Making
• Strong communication skills

Driving Requirements:

• No

NARS:

• No

Personal Devices/Other Field Operating Systems:

• No

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category:
Sales Support

Position Type:
Full time

Business Unit:
Sales

Salary Range: $52,200.00 - $65,200.00

Company:
Acosta Employee Holdco LLC

Req