Relationship Manager

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like Paysafe Card, and a suite of local payment methods.

With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Your career starts here. Help us build and deliver innovative payment solutions.

This is a hybrid position based in our Jacksonville, FL office, with an expectation of working onsite three days per week.

As a Relationship Manager, Platforms, you will own the end‑to‑end relationship lifecycle for a portfolio of strategic platform partners. These include ISVs, Merchant of Records (MoR) providers, Marketplaces, Aggregators, Orchestration Platforms and other embedded payment models.

You will work closely with Sales from the early stages of the relationship (first transaction, or in some cases earlier) to ensure a seamless transition from commercial close to ongoing relationship management. From that point forward, you are responsible for driving relationship continuity, strategic alignment, sub‑merchant activation, and sustainable growth.

Your core objective is to ensure platform partners realise consistent and scalable value from their partnership with Paysafe, while enabling growth across their merchant ecosystem through activation, retention, and expansion.

In this role, you will be the primary commercial contact for platform partners, working closely with internal teams to ensure smooth delivery and strong service outcomes. You will proactively monitor performance and service health, identify risks, manage escalations, and help partners successfully navigate Paysafe products and processors across their sub‑merchant base.

Success in this role requires strong ownership, structured communication, and the ability to operate confidently in complex, multi‑stakeholder environments while balancing commercial growth with a strong service mindset.

• Manage and grow a portfolio of strategic platform partners across ISVs, MoR providers, marketplaces, and other embedded payments models
• Develop and maintain strong relationships with key stakeholders, including senior and C‑level decision‑makers, to strengthen long‑term partnerships
• Drive platform growth by identifying opportunities to expand product usage, enter new geographies, and scale sub‑merchant adoption
• Monitor performance across key metrics including processing volumes, revenue trends, activation rates, operational health, and retention indicators
• Proactively identify and manage risks such as performance decline, operational issues, regulatory concerns, or partner dissatisfaction
• Lead structured Monthly and Quarterly Business Reviews focused on performance, priorities, and long‑term partnership growth
• Collaborate closely with Product, Engineering, Risk/Underwriting, Compliance, Legal, Operations, and Customer Success to ensure smooth delivery and issue resolution
• Maintain clear and accurate account plans, activity tracking, and documentation within CRM systems
• Stay informed on payments industry trends, regulatory developments, and competitive activity to provide insights and recommendations
• Represent Paysafe in client meetings, industry forums, and events to strengthen relationships and market presence
• Support internal teams with escalations and partner requests to ensure a seamless experience across the platform lifecycle

• Bachelor’s degree in Business, Finance, Technology, Marketing, or equivalent professional experience
• 5+ years of experience in relationship management, account management, or commercial roles within payments, fintech, SaaS, or platform‑based businesses
• Experience managing ISVs, MoR providers, marketplaces, or other complex…