Relationship Specialist, SMB

Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like Paysafe Card, and a suite of local payment methods.

With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.

Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion.

As a Relationship Specialist, you will serve as the primary liaison for a portfolio of high-value merchants, focusing on cultivating long-term relationships, driving growth, and enhancing retention. You will conduct regular check-ins, proactively assess merchant satisfaction, and address escalations with a premium service approach. Leveraging insights from internal dashboards, you will identify processing anomalies, mitigate attrition risks, and develop strategic outreach plans for contract renewals, competitive positioning, and new product adoption.

In this role, you will act as a trusted advisor, providing expert guidance on chargeback mitigation, PCI compliance, surcharging, cash discounting, and other industry best practices. Success in this position requires a combination of relationship management, strategic analysis, and cross-functional collaboration to ensure an outstanding merchant experience.

This is a hybrid position based in our Jacksonville, FL office, with an expectation of working onsite three days per week.

• Develop and maintain strong relationships with key decision-makers and influencers within your assigned merchant portfolio.
• Act as a trusted advisor, understanding clients' business objectives, challenges, and industry dynamics to provide tailored recommendations.
• Ensure a superior merchant experience through proactive engagement, problem-solving, and dedicated support.
• Identify opportunities for growth within existing accounts by analyzing business needs and proposing relevant solutions.
• Execute cross-selling and upselling strategies to align products and services with merchant objectives, increasing revenue potential.
• Consistently meet and exceed sales quotas, contributing to overall team and company revenue targets.
• Conduct structured monthly or quarterly business reviews in collaboration with team leadership to assess performance and explore additional opportunities for strategic partnerships.
• Evaluate key account metrics, including transaction volume, revenue growth, customer satisfaction, attrition rates, and retention efforts.
• Proactively address risks and processing