Assistant General Manager II

Welcome!

The Assistant General Manager leads the Field Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. Is responsible for the success of each team member. Typically manages the work efforts of supervisors/individual contributors.

Key Responsibilities:

Implements organizational policies and goals in conjunction with the General Manager Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency

Assists with leading a successful Sales Team Assists with budget analysis and setting profitability goals

Helps ensure payroll processes are accurate and on time Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels

Manages dispatchers and technician scheduling to maximize call volume/capacity

Ensures Health, Safety and Environmental processes are followed

Analyzes customer satisfaction feedback and follows up appropriately

Supports the General Manager on sales goal planning and tracking

Helps develop ongoing performance feedback and counseling for employees

Adheres to HR standards and guidelines on reviews, counsel and discipline

Qualifications:

Bachelor’s Degree in Business, Operations or related field5+ years experience in the HVAC industry including sales, installation and service

Supervisory experience required

Excellent customer service and communication abilities

Strong technical troubleshooting skills

Valid driver’s license

What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

Competitive Pay with incentive opportunities

Paid Time Off and Company Holiday Pay Medical, Dental, and Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions

Life Insurance and disability insurance options

Supplemental benefit programs

World Class Training opportunities through our Experts University Career Development opportunities

Minimum Experience:

6+Years

Minimum Education:

Bachelor's Degree Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talenta
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