Vendor Onboarding Specialist II – Temporary Housing

Vendor Onboarding Specialist II – Temporary Housing

The Vendor Onboarding Specialist II – Temporary Housing is responsible for executing and supporting the ongoing operations of the Temporary Housing program within Contractor Connection. This role manages the full lifecycle of housing providers, including sourcing, onboarding, compliance validation, activation, and ongoing maintenance, with increased responsibility for reviewing, validating, and ensuring accuracy of work.

This position operates with a higher degree of independence, applies sound judgment in evaluating provider readiness and compliance requirements, and supports efficient workflow progression. The role may assist in guiding less experienced team members and contribute to process consistency, while working within established procedures and program expectations.

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs
• Presents program requirements, expectations, and participation standards to prospective providers
• Manages the full onboarding lifecycle, including application processing, documentation collection, compliance review, and provider readiness
• Performs compliance review of housing providers and analyzes applications and supporting documentation to verify completeness, assess readiness, identify risks, and determine appropriate next steps prior to audit
• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations
• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression from recruitment through activation
• Supports ongoing provider maintenance, including compliance re-verification, documentation updates, and escalation or removal of non-compliant providers
• Monitors provider adherence to program standards; identifies trends, gaps, and risks, and escalates as needed
• Contributes to process improvement, documentation, reporting, and data analysis to support program growth and strategic decision-making
• May assist in providing training support to less experienced team members as needed
• Serves as a liaison between internal teams and external stakeholders, ensuring clear communication and alignment on program requirements
• Participates in special projects, cross-functional initiatives, continuous improvement efforts, and performs duties in other areas as requested.
• Always Upholds the Crawford Code of Business Conduct and Ethics
• Upholds and projects the public image of the Company

• Bachelor's degree or equivalent combination of education and experience.
• 2 years of related experience is required
• Strong computer skills, including Microsoft Outlook, Word, Excel, and web-based systems
• Experience with recruiting, onboarding, vendor management, or program coordination preferred
• Advanced organizational and documentation management skills in a compliance-driven environment
• Excellent attention to detail with the ability to review, validate, and audit documentation for accuracy and completeness
• Strong time management skills with the ability to manage multiple workflows, priorities, and deadlines simultaneously
• Strong analytical and problem-solving abilities, including the ability to identify trends and recommend solutions
• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to effectively engage internal stakeholders and external partners
• Ability to work independently with minimal supervision and exercise sound judgment
• Demonstrated ability to contribute to process improvements and operational efficiencies
• Proven ability to multi-task and maintain detailed, accurate records
• Adaptability to evolving processes, systems, and program development

Why Crawford? Because a claim is more than a number — it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to…