Lead Compliance Specialist

Lead Compliance Specialist

Location: Jacksonville, FL
Department: Compliance
Job Type: Full-Time | On-Site

National Recovery Associates is seeking an experienced Lead Compliance Specialist to help lead and strengthen our Compliance Management System (CMS). This is a senior-level role responsible for complaint investigations, regulatory compliance, client audits, vendor oversight, policy development, and supporting executive leadership on compliance initiatives.

If you have extensive experience in the Accounts Receivable Management (ARM) industry and enjoy solving complex compliance issues, partnering with clients, and driving continuous improvement, we'd like to hear from you.

• Support the administration and continuous improvement of the Compliance Management System (CMS).
• Monitor compliance with federal, state, client, and company requirements.
• Research regulatory changes and communicate operational impacts.
• Conduct compliance risk assessments and recommend corrective actions.
• Develop and maintain compliance policies, procedures, and work instructions.
• Support strategic compliance initiatives and executive projects.
• Develop compliance reports, dashboards, and KPIs.

• Lead investigations involving CFPB, Attorney General, BBB, client, attorney, and consumer complaints.
• Review account documentation, call recordings, correspondence, payment history, and collection activity.
• Prepare investigative summaries, findings, and recommendations.
• Draft responses for regulatory agencies, clients, and consumers.
• Identify complaint trends and recommend corrective and preventive actions.
• Maintain complaint logs and investigation documentation.

• Serve as the primary compliance contact for assigned client portfolios.
• Respond to client compliance requests and inquiries.
• Coordinate client audits, certifications, due diligence requests, and compliance reviews.
• Review and implement client compliance requirements.
• Manage corrective action plans resulting from client audits.
• Participate in client meetings and compliance reviews.
• Support onboarding of new client portfolios.

• Conduct internal compliance audits.
• Perform law firm and third-party vendor compliance audits.
• Review quality assurance trends and recommend improvements.
• Verify completion of corrective action plans.
• Support regulatory examinations and independent audits.

• Perform compliance due diligence on third-party vendors.
• Review:
  • SOC 2 Reports
  • ISO Certifications
  • Business Continuity Plans
  • Information Security Assessments
  • Penetration Testing Reports
  • Insurance Documentation
• Maintain vendor risk assessments.
• Coordinate annual vendor compliance reviews.

• Develop compliance training materials.
• Deliver compliance training and coaching.
• Communicate regulatory updates across the organization.
• Promote a culture of compliance and continuous improvement.

• Prepare executive summaries and compliance reports.
• Develop complaint trend analysis and audit reports.
• Track corrective actions and regulatory correspondence.
• Identify opportunities for operational improvement.

• Minimum 5 years of experience in:
  • Compliance
  • Auditing
  • Quality Assurance
  • Financial Services
  • Legal Services
  • Accounts Receivable Management (ARM)
• Experience conducting complaint investigations.
• Experience responding to regulatory agencies and client compliance requests.
• Experience supporting client audits and regulatory examinations.
• Experience managing third-party vendor compliance.

Strong working knowledge of:

• FDCPA
• FCRA
• TCPA
• UDAAP
• Regulation F
• CFPB Regulations
• State Collection Laws

Experience with one or more of the following:

• Sedric
• Live Vox
• Latitude
• Media Vault
• Microsoft Share Point
• Microsoft Office Suite (Advanced Excel, Word, PowerPoint, Outlook)

We're looking for someone who demonstrates:

• Strong regulatory knowledge
• Excellent investigative skills
• Audit and risk assessment experience
• Client relationship management
• Policy and procedure development
• Critical thinking and problem-solving
• Strong written and…