Vendor Onboarding Specialist – Temporary Housing

Job Description

The Vendor Onboarding Specialist I – Temporary Housing supports the development, execution, and ongoing operations of the Temporary Housing program within Contractor Connection. This role is responsible for the end‑to‑end lifecycle of housing providers, including sourcing, onboarding, compliance validation, activation, and ongoing maintenance. The role acts as a key point of coordination between internal teams, housing providers, and program stakeholders, while maintaining a strong focus on speed, quality, control, and program scalability.

• Identifies, sources, and engages prospective housing providers through outreach, referrals, and market research aligned with program needs
• Presents program requirements, expectations, and participation standards to prospective providers
• Manages the onboarding lifecycle, including application processing, documentation collection, and provider readiness
• Performs compliance review of housing providers by verifying required documentation and analyzing applications to assess completeness, readiness, risks, and appropriate next steps prior to audit
• Tracks onboarding pipelines and activation timelines to ensure timely progression and alignment with program demand and service expectations
• Maintains accurate provider records, contracts, and documentation across systems, ensuring data integrity and timely progression
• Supports ongoing provider maintenance, including compliance re‑verification, documentation updates, and removal of non‑compliant providers
• Monitors provider adherence to program standards; identifies trends, gaps, and risks, and escalates as needed
• Serves as a liaison between internal teams and external stakeholders to ensure alignment and clear communication
• Participates in special projects, cross‑functional initiatives, continuous improvement efforts, and performs duties in other areas as requested
• Always upholds the Crawford Code of Business Conduct and Ethics
• Upholds and projects the public image of the Company

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of two years of related experience is required.
• Strong computer skills, including Microsoft Outlook, Word, Excel, and web‑based systems.
• Experience with recruiting, onboarding, vendor management, or program coordination preferred.
• Strong organizational and documentation management skills in a compliance‑driven environment.
• Excellent attention to detail and ability to review and validate documentation for accuracy and completeness.
• Strong time management and ability to manage multiple workflows simultaneously.
• Strong analytical and problem‑solving abilities.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with the ability to engage both internal stakeholders and external partners.
• Ability to work independently with minimal supervision as well as collaboratively within a team.
• Adaptability to evolving processes and new program development.

Competitive base pay:
The anticipated low and high pay that may be offered for this position is determined by a variety of factors including candidate experience, education, market rates, and business needs.

• Bonus‑/incentive pay and other performance‑based rewards, if applicable.

Benefits include:

• Medical, dental, and vision plans.
• Prescription drugs.
• HSA, HRA, and FSA accounts.
• Paid holidays, vacation, and sick leave.
• 401(k) retirement plan.
• Tuition assistance.
• Paid parental leave.
• Supplemental health benefits.
• Enhanced mental health support.
• Virtual physical therapy.
• Caregiving services.
• Life assistance program.
• Training programs that promote continuous learning and career progression.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.

Crawford & Company participates in E‑Verify and is an Equal Opportunity Employer. M/F/D/V.