Customer Care Professional

Customer Care Operations - Project Manager

Are you a structured, strategic, and execution-focused leader looking to make a visible impact on customer and agent experiences? Spherion is searching for a dynamic Project Manager of Customer Care Operations to bring consistency, clarity, and momentum to our cross‑functional initiatives across business operations. In this role, you will lead the project intake process, proactively mitigate operational and system risks, and establish scalable standards that support senior leadership decision-making within a fast‑paced environment.

This is an incredible contract opportunity (approximately 6 months) offering a flexible schedule (Monday through Friday, 8 am–5 pm) with hybrid capabilities and possibly fully remote options. Spherion makes hiring more personal, and we are dedicated to helping professional talent like you align with growth‑minded organizations where your career can thrive. If you are ready to drive operational workflows, optimize leading CRM technologies, and elevate customer care standards, let’s talk about getting you to a better place.

• Project Management Professional (PMP), Agile, Scrum, or Lean Six Sigma certifications.
• Industry background in retail, e‑commerce, hospitality, or telecommunications.

• 5+ years of experience managing operational, system, or customer experience initiatives in customer‑facing environments.
• Demonstrated ability to manage multiple complex project timelines and drive accountability across cross‑functional stakeholders.
• Tech‑savvy mindset with hands‑on experience utilizing contact center technologies and CRM platforms such as Salesforce Service Cloud, NICE, Genesys, or Jira.
• Detail‑oriented organizational strengths with the ability to work independently in a remote or hybrid environment.
• Advanced proficiency in the Microsoft Office Suite, specifically Excel, PowerPoint, Teams, and Outlook.