WILD Engagement Assistant

Specific Responsibilities

• Act as a primary resource for team members and support decision‑making during shifts.
• Facilitate program operations, maintain records, coordinate events and activities, and ensure effective communication with stakeholders.
• Effectively manage resources to meet project deadlines and quality standards; monitor team performance, provide feedback, and hold team members accountable.
• Train and mentor staff, interns, and volunteers, fostering an inclusive, collaborative team environment.
• Build a high‑performance team through mentorship, skill development, and fostering a culture of accountability and collaboration.

• Maintain organized and accurate records of program participants, schedules, attendance, and progress reports.
• Assist in creating and distributing program materials, including applications, promotional content, training manuals, and educational resources.
• Process and track program expenses, reimbursements, and invoices, ensuring alignment with grant requirements.
• Schedule meetings, interviews, and training sessions for W.I.L.D. Program staff, participants, and stakeholders.
• Manage program calendars, including event planning, deadlines, and team schedules.

• Assist in the recruitment process for W.I.L.D. Stewards by coordinating outreach to schools, community organizations, and other potential partner organizations.
• Support the onboarding process for new participants, ensuring the completion of necessary forms, background checks, and orientation materials.
• Coordinate transportation, meals, and supplies for program activities, field trips, and events.
• Provide logistical support for outdoor experiences, public speaking events, and community engagement activities.

• Serve as the primary point of contact for W.I.L.D. participants, parents/guardians, and community partners.
• Manage program correspondence, including emails, phone calls, and social media updates.
• Assist with the development of content for program newsletters, blogs, and reports to highlight achievements and milestones.
• Support public relations efforts by preparing presentations, event materials, and advocacy resources.
• Collaborate with Education and Community Engagement staff to support program goals and initiatives.
• Assist in training and mentoring W.I.L.D. Stewards in administrative and organizational skills.
• Contribute ideas and feedback to improve program processes, activities, and participant experiences.

• Ensure compliance with grant and donor requirements by maintaining detailed records and documentation of program activities, outcomes, and expenditures.
• Assist in the preparation of grant reports, summarizing program achievements, challenges, and financial updates.
• Monitor budgets and expenditures, identifying opportunities for cost savings or reallocations as needed.

• Monitor and maintain essential supplies.
• Identify any potential safety hazards within the exhibit areas, including risks to both guests and animals.
• Immediately report any safety issues to the appropriate department head, ensuring swift resolution and maintaining a safe environment for all visitors and staff.

• Working knowledge of biological and environmental sciences required.
• Demonstrated proactive approaches to problem‑solving with strong decision‑making capability.
• Emotional maturity.
• Ability to work under general supervision and take initiative to solve problems without continual supervision.
• Highly resourceful team‑player, with the ability to also be extremely effective independently.
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high‑performance goals and meet deadlines in a fast‑paced environment.
• Forward‑looking thinker, who actively seeks opportunities and proposes solutions.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent…