Administrative Relationship Manager Assistant Director

Location:

Sacramento, Akron, Alpharetta, Atlanta, Baton Rouge, Birmingham, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Des Moines, Detroit, Grand Rapids, Grandview Heights, Greenville, Honolulu, Huntsville, Indianapolis, Jackson, Jacksonville, Kansas City, Las Vegas, Louisville, Memphis, Milwaukee, Minneapolis, Nashville, New Orleans, Oklahoma City, Orlando, Phoenix, Pittsburgh, Portland, Raleigh, Richmond, Rochester, Rogers, Salt Lake City, San Juan, St Louis, Tallahassee, Tampa, Toledo, Troy, Tulsa, Wichita, Austin, Baltimore, Boca Raton, Chicago, Dallas, Denver, Fort Worth, Hartford, Houston, Manayunk, Miami, Philadelphia, San Antonio, Charlotte

The Relationship Manager will develop and maintain long‑term relationships with Partners, Principals, Managing Directors, and Directors (PPMDDs), understand their needs, and ensure their satisfaction with our scope of services. The role requires excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.

• Build and maintain strong relationships with 500+ PPMDDs to develop a thorough understanding of their administrative support needs.
• Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
• Act as the main point of contact with PPMDDs.
• Identify, track, and proactively address potential quality issues or exposures to risk.
• Assist with challenging or out‑of‑scope PPMDD requests or issue escalations as needed.
• Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
• Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
• Resolve administrative issues and conflicts in a timely and professional manner.
• Assist in the planning and execution of projects and initiatives that require administrative support.
• Conduct PPMDD outreach to obtain feedback on administrative support experience.
• Maintain open lines of communication for feedback, updates, and problem‑solving, including regular check‑ins and availability to address concerns.
• Work with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
• Create a knowledge‑transfer culture within the team.

• Ability to work on complex issues where analysis of situations or data requires an in‑depth evaluation of variable factors.
• Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or a related role.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Experience delivering client‑focused solutions to customer needs.
• Excellent listening, negotiation, problem‑solving and presentation abilities.
• Strong verbal and written communication skills.
• Attention to detail and strong organizational skills are essential.
• Project management experience.
• Ability to manage multiple tasks in a fast‑paced environment.

• Bachelor’s degree in a related discipline, or equivalent work experience.
• 8–10 years of relevant experience.
• 5+ years of managing people.
• Experience with MS Office (particularly MS Excel), dashboards, and the ability to use reporting metrics for data storytelling.

This job description is intended to provide a general overview of the responsibilities and qualifications for this position and is not all‑inclusive. The duties and responsibilities may change without notice.

• A comprehensive compensation and benefits package with a base salary range of $91,900 to $171,800 in all U.S. locations, and $110,200 to $195,200 in specific metro areas. Total rewards include medical and dental coverage, pension and 401(k) plans, and a wide range of paid time‑off options.
• A hybrid work model that expects most external, client‑serving roles to work in person 40–60% of the time during engagements or projects.
• A flexible vacation policy that allows you to decide how much vacation time you need, with additional time off for EY Paid Holidays, seasonal breaks, Personal/Family Care, and other leaves as needed to support your well‑being.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities.