Analyst, Commercial Operations

Overview

ICE Data Services is seeking an exceptional and highly motivated Commercial Operations Analyst to join a fast‑paced Global Commercial Operations Team. The Commercial Operations Analyst is an integral part of the client onboarding process in the ICE Data Services operational workflow, which contributes significantly to the overall success of the business.

• Work with the Sales & Relationship Management teams on questions related to proposals, fee structures, and options within the billing system.
• Assist Sales & Relationship Management teams with the Salesforce Lightning opportunity process by helping to create quality opportunities, aid in building contract schedules, ensure commercial and legal approvals are completed in a timely fashion, and contracts are delivered to clients for signature.
• Receive, review, and translate information from client contracts and set up billing accordingly.
• Perform invoicing quality review and check preliminary invoices for accuracy.
• Review and approve all erosion orders.
• Monitor and process daily workflow tickets promptly and professionally.
• Collaborate with various business units, colleagues, and clients to resolve billing inquiries and/or discrepancies.
• Review and resolve exception reports.
• Confirm sales commission requirements are met by reviewing opportunities for completed billing orders.
• Research and resolve credit requests with appropriate approvals as needed.
• Assist with special projects, that includes but is not limited to data cleanup, changes in systems and enhancements.
• Create and maintain internal procedure documentation.

• Bachelor’s degree or equivalent work experience
• 3+ years of experience in billing processes, client service, or finance
• PC skills – ability to use Salesforce and Microsoft Excel. Knowledge of Tableau and Outlook a plus
• Tremendous interpersonal, written, and verbal communication skills
• Excellent teamwork and collaboration skills
• Solid customer service skills including excellent business judgment skills
• Sound ability to multi‑task in a fast‑paced, time‑sensitive environment
• Analytical skills required to review data, apply logic and reason, and draw appropriate conclusions about findings
• Ability to work independently and as a team member

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.