Manager, Business

One Source Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in‑tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned‑wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place.

The Renewals Manager leads the subscription renewals process for OSV, ensuring customer renewals are timely and accurate with a high success rate. Working with Customer Success Managers, Finance, Sales, and other internal stakeholders, the Renewals Manager defines renewal opportunity pricing and structure, drives renewals to closure, and uses internal systems to track and manage the renewal cycle.

• Lead renewals strategy for customers in the Renewals Manager’s book of business.
• Partner with and support Customer Success to close renewals in a timely manner.
• Provide guidance on renewal strategy to maximize value‑based renewal pricing.
• Work with internal resources to develop comprehensive strategies to retain renewals.
• Prepare proposals, including renewal rate calculations and contract preparation.
• Verify contracts, review terms and conditions, and negotiate contract length and additional terms including annual percentage increases.
• Respond to questions from customers related to commercial terms of renewal.
• Review, analyze, interpret, and reconcile agreements to maintain accurate data and reporting.
• Utilize Salesforce to communicate renewal status.
• Participate in regular forecasting meetings to report on renewal rate and terms.
• Prepare reports and dashboards outlining renewal KPIs.
• Commit to continuous improvement and master OSV solutions and services.

• 2+ years of experience in Account Management or Customer Success with renewals oversight in a B2B or SaaS environment.
• Proven track record of exceeding retention targets.
• Strong analytical, communication, and negotiation skills.
• Proficiency in Salesforce, Plan Hat, or other customer success and CRM tools.
• Excellent written and verbal communication skills.
• Exceptional people skills to work with cross‑functional teams and personnel at various levels internally and externally.
• Strong customer focus and collaborative work style.
• Comfortable interacting with customer executives and procurement teams.
• Passion for customer service.
• Ability to thrive in a fast‑paced, dynamic atmosphere with a focus on deadlines.