Ads Quality Analyst

Work Location:

Remote in USA

Job Status:
Temporary

Compensation range: $21.40 - $27.00/hr

Start Date:

ASAP

End Date:
April, 2027, possibility of extension and becoming permanent employee

• Administrative work: managing user accounts in an internal tool, troubleshooting.
• Monitoring metrics.
• Triaging and escalating problem reports.
• Implementing external-facing surveys in HTML, CSS, and related languages.
• Querying internal databases to answer well-defined questions.
• Assisting with financial audits.
• Data labeling and data collection.
• Ownership, management, and error free task completion for various assigned workflows in a timely manner with minimal supervision.
• Assist in conducting internal workflow reviews and monthly/quarterly audits within the program.
• Daily reporting of monitoring results.
• Participate in maintenance of the quality monitoring program
• Perform quantitative analysis and qualitative analysis for assigned workflows.
• Provide ongoing support and training to project team members to ensure the tasks meet the established quality and client requirements.
• Analyze current processes and recommend/implement process improvement ideas to improve quality and efficiency for assigned workflows.
• Proactive communication of any issues to management and the client
• Maintain comprehensive and updated documentation.
• Generate, receive and maintain confidential and sensitive project reports.
• Attend and participate in weekly team meetings and any occasional ad hoc meetings/training, as necessary.
• Complete one-off project workflows and duties as assigned by PM.
• Adopt quickly to changing priorities and flexible work schedules.
• Proactively manage all project requests with minimal supervision.

• Bachelor's degree or equivalent practical experience.
• Working knowledge of HTML and CSS.
• Technical proficiency in Google Suite products, using G-sheets for data analysis and reporting.
• Working knowledge of SQL.
• Excellent written and verbal communication skills (English B2).
• Excellent organizational skills.
• Problem solving and analytical skills.
• Fluency in one or more of these languages:
  Arabic, Dutch, French, German, Italian, Swedish, Portuguese, Russian, Spanish, Turkish, Japanese, Korean, Simplified Chinese, Traditional Chinese, Polish, Thai, Vietnamese, Indonesian, Hindi, Romanian, Greek, Czech, Slovak, Danish, Croatian, Serbian, Norwegian, Bulgarian, Lithuanian, Ukrainian, Filipino, Malay, Urdu, Finnish, Catalan, Hebrew, Hungarian, Latvian, Estonian, Bengali, Slovenian.

• Minimum 2-3 years of experience in operations management or project management.
• Experience with administrative work.
• Experience with Google applications.
• Working knowledge of Python.
• Experience with data visualization tools. Experience with programming languages such as R or Python is a plus.

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.