Senior Lead Business Process Analyst

Business Process Analyst – AI Enablement & Change

Location – Hybrid (3 days in office, 2 days remote):
Jacksonville, FL or Milwaukee, WI or Atlanta, GA.

• Analyze, document, and improve business and systems processes, incorporating AI‑enabled capabilities where appropriate.
• Support AI adoption initiatives by partnering with change champions and operational teams.
• Diagram, evaluate, and recommend improvements to existing end‑to‑end processes.
• Participate in and facilitate cross‑functional workshops and working sessions.
• Develop and maintain process metrics to measure performance and improvement impact.
• Collect and analyze data to identify root causes of operational and process issues.
• Support quality improvement and re‑engineering efforts aligned to performance gaps.
• Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage.
• Monitor adoption and provide feedback to improve usability, clarity, and effectiveness.
• Perform cost and benefit analyses to support prioritization decisions.
• Communicate project status, risks, and outcomes to stakeholders.
• Stay current on internal and external best practices in process improvement and AI enablement.
• Perform other related duties as assigned.

• Business process analysis, modeling, and documentation (current and future state).
• Process improvement methodologies (Lean, Six Sigma, continuous improvement).
• Ability to identify and integrate AI‑enabled capabilities into operational workflows.
• Data analysis, root‑cause analysis, and performance measurement techniques.
• Facilitation of workshops and cross‑functional working sessions.
• Change enablement and adoption support skills.
• Strong communication skills, both written and verbal, across technical and non‑technical audiences.
• Ability to translate complex concepts into practical, actionable guidance.
• Stakeholder management and collaboration across diverse teams.
• Working knowledge of enterprise tools (process modeling, collaboration, documentation).
• Organizational awareness and ability to navigate matrixed environments.
• Continuous learning mindset, especially related to AI and emerging technologies.

FIS is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, or other protected characteristics. For positions located in the US, if you receive a conditional offer of employment, you will be required to undergo a drug test. All reasonable accommodation requests for Americans with Disabilities will be evaluated on a case‑by‑case basis.