Provider & Success Manager; Ohio

Position Summary

Wonderschool is harnessing the power of technology to empower child care providers to build high-quality learning environments and sustainable small businesses. Our products support providers in navigating licensing, managing daily operations, increasing enrollment, and driving long‑term profitability through our Child Care Management System (CCMS) and marketplace.

We are seeking a dynamic and relationship-driven Provider Field Representative to support child care providers across the state of Ohio. This role blends field‑based coaching, licensing guidance, business consulting, marketing support, and technical onboarding.

• Deliver personalized onboarding experiences tailored to each provider’s stage of business.
• Build strong relationships through field visits, virtual coaching, and proactive outreach.
• Serve as an ongoing mentor, helping providers navigate challenges and achieve business goals.

• Guide providers through Ohio state licensing requirements and compliance processes.
• Review licensing documentation, operational policies, and required paperwork.
• Support business formation tasks such as EIN registration, insurance setup, banking, and required documentation.
• Help providers prepare for inspections and maintain regulatory compliance.

• Coach providers on small business fundamentals including:
  • Pricing strategy and tuition modeling
  • Budgeting and cash‑flow management
  • Startup cost planning
  • Financial tracking systems
• Support operational planning, staffing considerations, and potential growth strategies.
• Assist providers with grant readiness, documentation practices, and business record organization.

• Help providers articulate their program’s mission, philosophy, and unique value.
• Support branding, local visibility, and digital presence (Google Business Profiles, marketplace listings, reviews).
• Coach providers on building enrollment pipelines and converting inquiries into enrollments.
• Strengthen provider communication with parents and community engagement efforts.

• Lead onboarding and implementation of Wonderschool’s Child Care Management System (CCMS).
• Train providers through demos, walkthroughs, and practical coaching on billing, enrollment workflows, communication tools, and reporting features.
• Identify gaps in product adoption and encourage feature utilization that improves efficiency and revenue consistency.
• Provide light technical troubleshooting and elevate issues when needed.

• Host and facilitate Wonderschool Academy training sessions (virtual and in‑person).
• Represent Wonderschool at provider events, trainings, and community gatherings.
• Travel throughout Ohio (up to ~50%) to support in‑person onboarding, relationship building, and training.

• Maintain accurate provider records and engagement notes in Hub Spot CRM.
• Partner with Sales, Support, Product, and Engineering to share provider insights.
• Advocate for providers by identifying trends, challenges, and opportunities for product improvements.

• 3+ years of experience in onboarding, customer success, account management, business consulting, or similar roles
• Experience supporting small business owners, ideally in regulated industries (child care, education, healthcare, etc.)
• Familiarity with business formation processes, financial fundamentals, and compliance requirements
• Experience training non‑technical users on software platforms;
  SaaS onboarding experience preferred
• Strong organizational skills and ability to manage a high volume of provider interactions
• Excellent written and verbal communication skills, including live training and facilitation
• Experience using CRM systems (Hub Spot preferred)
• Willingness and ability to travel throughout Ohio

• A coach at heart who enjoys mentoring entrepreneurs
• Comfortable navigating both regulatory processes and business strategy conversations
• Technically confident and able to simplify software for non‑technical…