Tech Business Analyst

Benefits

• Competitive wage
• 401(k) plan with company matching
• Weekly pay for hourly‑paid employees
• Biweekly pay for salaried employees
• Paid Time Off and paid company holidays
• Tuition reimbursement plan encouraging continued education and development

The Technical Business Analyst partners with business leaders, subject matter experts, and cross‑functional stakeholders to analyze business needs, document requirements, and support process, system, and reporting improvements. This role develops specifications, acceptance criteria, performs analysis and validation activities, and helps align supported applications and technology solutions with business objectives. Position located in Jacksonville, FL.

• Analyze business functions, operational trends, system capabilities and user needs to define business objectives, requirements, scope and supporting documentation.
• Elicit, analyze and document business requirements from business leaders, subject matter experts and cross‑functional stakeholders.
• Develop workflow charts, process diagrams, specifications, acceptance criteria and related documentation to support business service delivery needs.
• Identify opportunities to improve productivity, scalability, profitability, controls and operational effectiveness through process analysis and business engagement.
• Conduct operational, financial, product, market and related research to support business planning, strategic decision‑making and continuous improvement initiatives.
• Prepare and maintain actionable reporting, dashboards, metrics and analyses that highlight business trends, performance insights and opportunities for improvement.
• Perform recurring and ad hoc analyses to investigate operational challenges, evaluate performance and support data‑driven recommendations.
• Recommend process, system and reporting improvements to leadership and participate in the implementation of approved changes.
• Monitor project and enhancement progress by tracking activities, resolving issues, communicating status and recommending corrective actions.
• Develop and maintain working knowledge of supported business applications, including operational use, business purpose, integrations, administration and product management needs.
• Perform unit testing and validation activities to confirm business requirements, system functionality and readiness for implementation.
• Occasionally work outside normal business hours to support system deployments and related implementation activities.

The position does not require direct reports but requires managing groups of people, facilitating meetings, and overseeing Subject Matter Experts to complete assigned tasks.

• Facilitate large groups, manage conflict and arrive at a comprehensive decision.
• Follow‑up and follow through on deliverables for the business and from SMEs.
• Participate in, and occasionally manage, daily huddles to ensure all parties are aware of project status, timelines, roadblocks and upcoming deliverables.
• Other duties and responsibilities as assigned.

• Bachelor’s Degree or equivalent work experience.
• Related experience: project management engagements, business requirements documentation skills and/or participation in requirement delivery.
• PMP, CAPM, or CBAP certification or demonstrated knowledge of BABOK helpful.
• Some travel required – less than 10%.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports.
• Ability to speak effectively before groups of customers or employees of the organization.
• Excellent written and verbal communication skills.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions…