Manager Ops Excellence

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching. Weekly pay for hourly‑paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays. A tuition reimbursement plan where employees are encouraged to continue their education and development. For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.

The Manager Operational Excellence is responsible for coordinating and executing internal business projects that improve day-to-day operations, process consistency, efficiency, reporting, and team adoption across Suddath Workplace Solutions. This role supports practical process improvement by documenting current-state workflows, organizing project tasks, coordinating stakeholders, tracking milestones, supporting technology and reporting initiatives, and helping teams implement agreed-upon changes. The position focuses on internal business initiatives rather than customer-facing projects and partners with operations, sales, finance, technology, marketing, customer success, and support functions to improve how work gets done.

• Business Project Coordination & Execution Coordinate internal business projects that support Workplace Solutions operational priorities, process consistency, reporting needs, and day-to-day execution. Maintain project plans, timelines, milestone trackers, action item logs, issue lists, decision logs, and follow-up documentation to keep work organized and moving. Partner with business leaders and functional teams to clarify objectives, define next steps, assign owners, track deliverables, and monitor progress against scope and schedule.
  
  Facilitate working sessions, project check-ins, status meetings, and follow-up discussions; prepare practical project materials such as agendas, implementation plans, status summaries, process notes, training outlines, and post-implementation follow-up items.
• Process Documentation & Improvement Support Review current-state business processes and identify practical opportunities to reduce rework, improve handoffs, clarify responsibilities, and support consistent execution. Document standard processes, procedures, workflows, checklists, templates, and operating practices in a clear, usable format that supports consistent work across markets. Facilitate process mapping, workflow reviews, root cause discussions, and practical improvement sessions using stakeholder input, simple data analysis, and operational feedback.
  
  Track basic measures, adoption indicators, and operational feedback after implementation to identify gaps, document lessons learned, and recommend practical adjustments.
• Technology, Reporting & Business Enablement Support Implementation, testing, rollout, and day-to-day optimization of business systems, reporting tools, workflow tools, and operational technologies. Collaborate with Information Technology, Business Intelligence, and operational teams to gather requirements, document issues, test enhancements, and support process-related system changes. Coordinate user readiness activities, testing schedules, training logistics, communication materials, open item tracking, user feedback, and adoption support for new or updated tools.
• Change Support & User Adoption Support Support rollout activities for new processes, tools, reporting routines, and business initiatives. Prepare clear communications, quick-reference materials, training notes, FAQs, and implementation support documents to help teams understand what is changing and…