AI - Product Analyst

AI - Product Analyst

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful AI Product Analyst do at Fiserv within Finxact?

As an AI Product Analyst within Finxact Experience, you will help shape the next generation of Finxact's Applied Intelligence capabilities. You will partner closely with Product, Engineering, Design, and business stakeholders to understand user needs, translate them into requirements, and support the delivery of intelligent capabilities that improve productivity and platform adoption.

This role provides an opportunity to work at the intersection of product management and applied AI, helping define how emerging technologies can solve real customer problems. You will contribute to experiences spanning AI assistants, conversational workflows, developer enablement, self-service capabilities, and agentic experiences while building the foundation for future product ownership responsibilities.

What you will do

• Partner with Product Owners and Engineering teams to define and deliver Finxact's Applied Intelligence suite, including Finxact Pro
• Collaborate with users and stakeholders to understand workflows, pain points, and opportunities where AI can improve productivity and outcomes
• Gather and document requirements, translate them into user stories and acceptance criteria, and support backlog refinement activities
• Analyze customer feedback, usage metrics, and market trends to identify opportunities for product improvements and innovation
• Help shape practical and trustworthy AI-assisted experiences that simplify complex financial and technical workflows
• Support the agile product development lifecycle, including backlog management, sprint planning, testing, and release activities
• Create and execute AI evaluation frameworks (Evals) to benchmark model behavior, retrieval quality, and agent performance, ensuring experiences remain reliable, trustworthy, and effective
• Work cross-functionally with Product, Engineering, Design, Marketing, and Enablement teams to drive successful launches and adoption
• Stay informed on emerging AI technologies and industry trends to identify opportunities that enhance the Finxact platform

What you will need to have

• 4+ years of experience in product management, business analysis, consulting, technology, or a related role
• 2+ years of experience working within Agile development environments
• Experience gathering requirements and translating business needs into user stories or functional specifications
• Demonstrated interest in AI technologies and experience leveraging AI tools to improve workflows or solve real business problems
• Strong analytical, communication, and collaboration skills with the ability to work effectively across cross-functional teams
• Experience using product and AI tools such as Jira, Figma, or similar platforms
• Ability to synthesize complex technical and business concepts into clear and actionable requirements
• Bachelor's degree in business, computer science, engineering, or a related field or an equivalent combination of education, work, and/or military experience
• Legally authorized to work in the U.S. without need for sponsorship now or in the future

Preferred Qualifications

• Experience working within fintech, banking, payments, or financial services technology
• Experience with AI agents, MCP servers, agentic workflows, or AI observability tooling
• Exposure to user research, workflow analysis, or UX principles
• Experience working with SaaS or developer-focused platforms