Transformation Analyst: AI-Driven Process Optimization
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-07-30
Listing for:
Brightway Insurance
Full Time
position Listed on 2026-07-30
Job specializations:
-
Business
Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
Brightway Insurance in Jacksonville, FL is seeking a Business Transformation Analyst to drive policy servicing improvements, automation readiness, and technology optimization across the Engagement Center. You will map current-state processes, prepare workflows for AI-driven automation, and partner with Engineering and Product to advance service delivery.
The ideal candidate is analytical and data-driven, uses metrics to identify high-opportunity processes, and serves as a liaison between the EC,
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