Business Operations Associate at Actalent Jacksonville, FL

Overview

Actalent has an immediate opening for a Business Operations Associate at our Corporate Office in Jacksonville, FL.

Hourly
: $20.19
Bonus potential
: up to $1000 per quarter

Full Time | Permanent
Monday - Friday | 8:00 AM - 5:00 PM
Hybrid | 4 days in office - 1 day remote

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from T&E through OASIS to PSPC.

Qualities include: building customer relationships, conflict resolution, professionalism, detail oriented, strong follow‑up skills, multi‑tasking skills, the ability to use independent judgment, ability to function in an open environment and the ability to adapt to changes in the workplace.

• Management of customer accounts, including invoicing, collections, adjustments, customer service and working with clients to resolve outstanding issues
• Manage total accounts receivable with an aging in excess of $3.5M
• Auditing account specific reports to ensure accurate billing and client specific information
• Support liaison between field offices and other corporate departments (CA, Delivery, Finance, and FSG)
• Responsible for gathering the necessary data to assist management with account specific decisions
• Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership
• Assist/support fulfillment of contract deliverables, billing and cash collections
• Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions
• Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements
• Utilize internal tools and customer tools to support Client requirements
• Establish and maintain client documentation files
• Review and follow up on Audit results to ensure data integrity and compliance
• Confirm assigned projects/programs/contracts are closed out, accurate, and complete
• Oversee data governance of systems to ensure accurate reporting (Oasis and PSPC)

• College degree or 2-3 years of relevant experience
• Proficient in Microsoft Office (Excel and Word required)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Ability to work independently and as a team player

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, call  or email Actalent Accom