Business Banking Sales Support Lead Analyst, VP

The Business Banking Sales Support Lead Analyst is a strategic professional who stays abreast of developments within the industry and contributes to the directional strategy of the Business Banking sales teams. This role acts as a recognized subject matter expert, responsible for developing and executing the sales enablement strategy. As a project manager and change implementation specialist, the analyst leads key sales initiatives and ensures the successful adoption of new processes and technologies.

The analyst provides advice and counsel related to sales process, technology, and operations, and serves as a key resource for complex sales and service-related issues. With developed communication and diplomacy skills, they are required to guide, influence, and drive prioritization with internal partners and vendors, representing the voice of the frontline sales teams to product, marketing, and technology groups. This position has a significant impact on the sales team’s effectiveness through complex deliverables and affects the overall performance of the sub-function.

Responsibilities:

• Develops and implements a comprehensive sales enablement strategy to support the Business Banking sales teams.
• Partners with many product partners throughout Citi, to help spearhead initiatives, and ensure products/services are processed and executed to industry and internal standards, and client expectations.
• Responds to elevated inquiries and resolving implementation related issues in a responsible and timely manner.
• Acts as an advisor with various business partners.
• Serves as the primary point of contact for complex sales and service escalations, ensuring timely and effective resolution.
• Represents the voice of the frontline sales teams in collaborations with product, marketing, and technology support teams to drive improvements and advocate for necessary resources.
• Analyzes sales performance data to identify trends, opportunities, and areas for improvement, providing actionable insights to sales leadership.
• Creates and maintains sales support materials, including training documents, process guides, and communication templates.
• Coordinates with internal partners to streamline processes and enhance the overall sales support infrastructure.
• Leads strategic projects and initiatives aimed at improving sales team efficiency and effectiveness.

Qualifications:

• 6-10 years of relevant experience in sales support, sales strategy, or a related role within the banking or financial services industry.
• Proven experience in project management, with a demonstrated ability to lead complex initiatives from conception through to implementation.
• Strong strategic thinking and problem-solving skills, with experience in developing and executing business strategies.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas and influence stakeholders at all levels.
• Demonstrated ability to work collaboratively across different teams and functions.
• Proficient in analyzing data, identifying trends, and providing actionable insights to drive business decisions.

Education:

• Bachelors degree

Consumer Sales

Consumer Sales Support

Part time

NC-CHARLOTTE (BALLANTYNE)

$96,400.00 - $

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit  Available offerings may vary by jurisdiction, job level, and date of hire.

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